I have acquired a client who (1) is not a native English speaker, (2)
has no computer training whatsoever, not to mention the money to afford
a quality trainer, (3) has been shafted by many who wanted to be her
trainer but didn't know how to teach an ESL person and explain things,
and (4) weren't truly equipped for the job in the first place. The
client knows me very well, has gotten proper references, etc., and has
placed her system in my hands. Her system is an abysmal mess. While the
operating system--Windows 10--is as up-to-date as its ever going to get,
she's running on an overloaded Outlook Express for email, and a broken
Microsoft Office 2003 ... yes, you read that right ... for everything
else. OE has now stopped working, and we think it's because she never
deletes anything. Word has stopped being able to save things to the
standard default Documents folder, throwing an error about permissions.
I looked into this, and nothing looks wrong. What I propose for her is:
(1) make an image backup, (2) provide an accessible way to restore it in
case steps 3 and beyond go horribly wrong, (3) completely re-install
Windows 10, (4) replace all the Microsoft products with OpenOffice/Libre
Office, or something like it, and (5) dump OE and replace it with
Thunderbird. My questions are: [1] What's a viable and accessible free
backup solution, and [2] what's the best option for an accessible
bootable CD or DVD for recovering?
TIA
