Hello, I have just joined this list, so apologies if this subject has recently been discussed. Does anyone have any experience of using Microsoft System Center Service Manager 2012? We are just starting to use this at work as our new helpdesk system and I am not finding it easy to use with Jaws 17 and IE 11. The main problem I am having is re-assigning calls and changing the status, both tasks requiring you to open a listbox which more often than not refuses to open. I've also struggled when trying to filter calls in the All Open Service Requests view as the filter menu doesn't seem to open for me. Also the interface is unbelievably busy which makes it hard to find the important information on the screen among all the irrelevant bits and pieces. If anyone has mastered this software, please could you pass on some clues as to how you managed it. I only have IE installed at present but I have been told I could install either Firefox or Chrome if they would work any better. I only have Jaws, but if NVDA works like a dream with it, I'd be willing to try that out too. Hoping someone can offer some advice. Caroline. This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. All Email is monitored and recorded. Please think before you print- North Lincolnshire Council greening the workplace.