Stephen,
I think you need to read over my mail again. I did not take exception to
Seroteks products. What I said was that it is irrisponsible to ask a
company to purchase these products in addition to a remote access solution
that they already have in place that has it's own licensing costs. This
is in the context of applying for the job on equal merits compared to
sighted applicants. I would argue that if RIM or any other package is
required to enable a blind person to do their job efficiently then that
person should take the responsibility of paying for this application. The
responsibility should not be taken by the employer.
Again, in case there is any confusion, I am not discrediting any product
here. If RIM or any other application suits the employer and no
alternative product is already installed then brilliant! Start from the
ground up with accessible solutions. I know of one person on this list
doing that very thing and I think his company are just fantastic! However,
if you take a job and you find that their environment isn't completely
accessible then in my opinion it is your responsibility to find and
implement solutions that do not place a burden on your employer.
I laughed at your suggestion that i write a guide to using Dameware. I
have recorded tutorials for SCCM with Jaws, configuring administrative
environments to be more accessible and general tips for administration
with a screen reader. I have asked for contributions from other people
both on this list, on twitter, facebook and my own websites. Not once has
someone from here actually submitted anything. That's fine of course. I
know that everyone is busy and document writing isn't exactly the most fun
thing in the world to do.
Regards
Darragh Ó Héiligh
Fujitsu
Offices of the Houses of the Oireachtas,
Fredrick Building,
South Fredrick Street,
Dublin2
Telephone: +353 (1) 618 3559
Email: darragh.oheiligh@oireachtas.ie
Internet: http://www.oireachtas.ie
From: "Stephen Guerra"
To: "'Blind sysadmins list'"
,
Date: 06/11/2012 14:27
Subject: Re: [Blind-sysadmins] remote vpn software, screen readers,
and a hlp desk support position
Sent by: "Blind-sysadmins"
To all-
As previously stated, this is not specific to anyone!
Serotek's RAM and Rim are a suitable and very usable alternative to
Daimeware, where most companies do not have Daimeware automatically as
part of its system/network resources.
Taking acception to and calling out Serotek's products and lumping it in
with other AT vendors who's products do not even remotely come close to
the productivity that RAM and RIM offer and provide is 100% silly and
sinful.
I agree as an advocate for equal consideration and access, that we should
utilize what is in place. But where the situation exists, where no remote
software is present or that has been considered, RAM and RIM should be
considered.
If Daimeware is such a rebust and wonderful product, and if it works for
you, why not provide a detailed instruction file on how to use it with all
AT products.
Who is to say that, (though not eing specific)"that your not on the
compensation list for Daimaeware.
I use LogMeIn but its not really accessible?
I have contacted the manufacturer of LogMeIn and have not reached a
complete understanding with the developers as to how to make it usable
with a screen reader.
Also, with Widnow Eyes or Jaws, if you have more then three machines, the
network Licenses for each product to be installed on each machine
certainly is more spendy then RAM or RIM.
I am a System/Network admin for a network of 50 users and 5 servers, and
RAM is my product of choice.
It may not work for others, but in terms of an out-of-the-box solution,
"it just works."
This is my 2 cents, but would agree, if your going to rant, bring all the
facts whether economic, effective and/or beneificial for the group.
Stephen Guerra
Assistive Technology Specialist and Technical Operations
independent living aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins [
mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
Darragh OHeiligh
Sent: Tuesday, November 06, 2012 6:52 AM
To: Blind sysadmins list
Cc: Blind-sysadmins
Subject: Re: [Blind-sysadmins] remote vpn software, screen readers, and a
hlp desk support position
Sorry, I'm going to rant for a minute but it's not specifically as a
result of this question or indeed David Mehler.
The problem I have with this is if a company is licenced for Dameware in
their organization then because we rely on an assistive remote access
solution we are requiring the company to purchase more costly software
just so as we can do the same job. This is not acceptable in my opinion.
Companies cannot be expected to shell out for RAM or RIM or any varient of
these solutions when they already have something like Dameware and it is
suiting the majoritie of their employees. This isn't a complaint against
Serotek or any other assistive technology company. It's a complaint
against blind computer users who just expect that companies can simply add
more software onto their infrastructure. To install Jaws on all of these
workstations and servers I had to jump through hoops for the first year.
This company employed me because of my skillset and experience. They share
my opinion that they should not have to adapt their software environment
to facilitate me. I applied for, and achieved this role because I am good
at what I do. I told my employer that they should not see my visual
impairment as a barier as I would do the job just as well if not better
than any other applicant. It is therefore my responsibility to ensure that
my employer does not need to spend any money or spend any time on
adaptations that they wouldn't have to spend for another employee. in my
opinion this is what I think equality and equal oppertunities for people
with disabilities is meant to be. Not a bat that companies are bet over
the head with to get them or agencies to pay for assistive solutions, but
a kick in the ass for people with disabilities to make them strive to play
on the same level as everyone else.
This places a huge burden on me but it's one that I know I have to take
because if I was to submit to the norm out there and expect the company
and agencies to pay for my assistive technology then I would not deserve
this job. Someone sighted would be able to do it just as well without
causing the company as much hastle.
So to conclude, I would suggest to both David and Stephen that instead of
looking at an assistive application such as those made by serotek that you
investigate dameware yourself and see what it can do for you.
Dameware isn't the worst application out there. I used it to provide
remote support for about two years. The only part that isn't really
accessible is the remote desktop. Use the remote assistance in window eyes
or Jaws Tandem if you need to shaddow someones session or if you just need
to connect in to install software use remote desktop. yes, Tandem needs a
screen reader on the other computer but most users are able tos tart it
and launch a tandem session when needed.
For most troubleshooting, printer changes, service administration and
evenbiewer analysis the MMC is absolutely great. The less you need to
shaddow someones session the better and ultimately it will make you a
better system administrator.
This is just my opinion of course.
I just want people to remember that companies don't have bottomless pits
of money. As a person with a visual impairment you have to sholder the
responsibility of ensuring that you can play on a level field. This
responsibility shouldn't be placed on the company your working for. At
the end of the day, if you place that responsibility on someone elses
shoulders then you cant seriously expect to be employed on equal merrits
compared to sighted people who may be applying for the same position.
From: "Stephen Guerra"
To: "'Blind sysadmins list'"
,
Date: 05/11/2012 15:15
Subject: Re: [Blind-sysadmins] remote vpn software, screen readers,
and a hlp desk support position
Sent by: "Blind-sysadmins"
I believe there is a demo but call 866-202-0520 and it is just the matter
of installing the client on your machine and the host on all the other
machines you need to connect too
Stephen Guerra
Assistive Technology Specialist and Technical Operations independent
living aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
David Mehler
Sent: Monday, November 05, 2012 9:13 AM
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] remote vpn software, screen readers, and a
hlp desk support position
Hello,
Much thanks for that quick reply. Alright, here's a question on remote
access manager, how hard is it to integrate in to an existing
infrastructure? And is there a demo?
Thanks.
Dave.
On 11/5/12, Stephen Guerra wrote:
Daimeware is not accessible but you should look into Remote
AccessManager by Serotek http://ram.serotek.com
/This is screen reader friendly
Stephen Guerra
Assistive Technology Specialist and Technical Operations independent
living aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
David Mehler
Sent: Monday, November 05, 2012 9:06 AM
To: blind-sysadmins
Subject: [Blind-sysadmins] remote vpn software, screen readers, and a
hlp desk support position
Hello,
I've got the possibility of getting a Help Desk support position. They
use a vpn software package called I think daymeware I doubt that's
spelled right, and apparently the machines are tagged so all a tech
has to do is enter that tag and get on to the box. This is for any
call that requires remote work, simple stuff I can troubleshoot or use
group policy or active directory if enabled. I was wondering if this
vpn package was known and how well I could do the remote job with a
screen reader?
Thanks.
Dave.
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