I am visually impaired myself and barely have any difficulties with regular desktop hardware, once things get to notebooks and tablets, it's a different story. With notebooks, I am confident enough to replace HDD, Ram and battery; although newer models are so slim that I can't even do that. With remote control, I use RDP and LogMeIn for back up. I am the network admin in my organization so I can install whatever screen readers I want to my client PCs; there for it is not a problem for me to have JAWS demo installed on all of my client machines and then RDP with my licensed version of JAWS from my workstation. BIOS! I have it configured the way I need it with my sighted buddy, and then password protect it so nobody can tinker with it. Also, Using digital magnifier from Freedom scientific, helps a lot with serial numbers etc. Once I have started working with IT, I have worked out my ways of getting the job done and make everybody happy. I am sure it is slightly different for everybody.
Merry Christmas!
-----Original Message-----
From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Zameer Mahomed
Sent: Saturday, December 24, 2016 3:00 PM
To: Blind sysadmins list
Subject: [Blind-sysadmins] BackToBasics: desktop support feedback?
Hello there everybody.
Firstly, I would like to thank you in advance, should you feel obligated to reply to my message.
I know it has absolutely nothing to do with system administration, however, since you guys have climbed up the ladder and do what I can only dream of, I thought I'd try asking for your help as you reflect on those days.
I've been given an opportunity to be able to work for a company for 2 months. I believe they will place me in desktop support.
The screenreader I will be using is Dolphin Supernova.
My primary screenreader is jaws, which I know many people use, but that's a story I cannot talk to the company about just yet.
I have completed my A+, and do believe that should help me in some ways, but I'd like to know in a corporate environment, just what can and cannot be done regarding desktop support from a visually impaired perspective .
My concern is mainly the areas which are inaccessible such as the bios, and remote support, making the assumption that they don't allow any screenreader installed on their pc's.
With regard to the hardware side of things, could you also please offer some tips if possible?
I have been repairing pc's for customers in the past, but it was not on a formal level at all hence my message.
I'd like to thank you for your time reading this message and do appreciate any replies in advance.
Kind Regards
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