Hi Darragh, That's a depressing list. It reads like an obituary! I know this will probably read like one of those, don't use Windows use Linux things, often glib and arrogant questions but... is Zenprise chosen, implemented etc? If not what about www.meraki.com? I'm really liking what I see so far. Their MDM for IOS is wonderfully accessible. I suspect their Networking (depending on what you need to admin will be too). We've just bought 4 of their Aps and I'll be testing these in the coming weeks. Once we get Windows machines on it while there's a UI RDP there's also the ability to Commandline into boxes from the Web UI. Believe it or believe it not I'm actually finding allot of Help/Service Desks have horrible accessibility. Loads of Flash, Silverlite, AJAX, no thought whatsoever to keyboard commands. We must be on our 12th at least at the moment. My manager is getting really angcious now. Granted none of this was helped by when I was asking almost four months back what our requirements were, no one could give me an answer. Perhaps because IT has been neglected in here for at least a decade but still, allot of time is wasted poking around with even a basic list of requirements. I've had quotes from £500 a year to over £35000! All we need is a Helpdesk not a fully functional ITIL Management System and it's radically difficult to find something who's web demo doesn't make me want to jump through a wall. We thought we had something in the ways of www.spiceworks.com but having played with it the fields for requests can be altered the way we want, and there's other bits that require addons. The team aren't keen on using addons, because they are by third partys and all we'd need is for these to break something once we're live. I really feel for you because as a Sys Admin I'm discovering you need to be a jack of all trades and accessibility barriers are forcing the hand to specialise. It's hard to pick and choose. I guess I'm lucky in that I've just arrived in a small IT department who is going through modernisation. I can have influence in our systems from the get go. This experience with Helpdesks though is making me somewhat nervous though because eventually if we can't find one that meets the organisation's needs, our own team requirements and I can actually use I don't know where I'll be. While there's lots more in the ways of Admin I can do I'm not the Sys Admin here. I've some jobs that I'm taking on that would fall into that remit but we have to be careful not to take things away from our Sys Admin, because this would be a step back for him. I'm pushing remote admin tools, that will get me so far. I'm trying to keep my spirits up in the face of adversity. A fellow Technician who is a grade above me joined on Jan 3 and because the Sys Admin has RDP'd into everything for years hes' gave him a client and the new tech has allot more access than I have to systems so far. It's a delicate balance pushing for access to things because consoles and remote shells are going to make it more accessible for me, and I keep coming at it more from a compliance and best practice approach rather than an accessibility. I don't want to be seen as the Blindy problem child. I know I've sortive just joined in here and probably haven't offered much in the way of constructiveness, but I'm not long into work and nearly got wiped out by someone who didn't see the red light this morning, the odl nerves are stilla bit frayed. Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 13 February 2013 17:39 To: Blind sysadmins list Cc: Blind-sysadmins Subject: Re: [Blind-sysadmins] SCCM 2012. What a surprise Hugely dissappointing doesn't come close to what it is. Seriously. I keep saying this on this list. Am I alone in my experience? I said a few months ago that I'm running out of systems. It's only gettting worse now! SCOM 2012 and SCCM 2012 are a right off. Considering I was the main administrator of these systems in the 2007 version that's two more systems that I can no longer administer. So. lets look at the past year. Secure web gateway. lost last year. Secure mail gateway. Lost about six months ago. Diskeeper 12 clients. Lost three months ago. Whats up gold. lost access to the alerts console last year. Zenprise. Just implemented. Hundreds of unlabeled buttons. VSphere 5.1. Lots of unlabeled buttons. Web based version is no bettter. HP EVA. Tree view is partially broken since last update 2 months ago. Now, last year I was in a team of two. The other person was quite new and I was taking on the bulk of the work. He had the simple things like group policy and active directory. Now, one of the people who used to work here has come back. That in itsself is brilliant because he has a lot of experience and he took over from the newby. We have another person on the team now. He's been promoted from the service desk. I'm absolutely delighted for him. He deserves the promotion and the oppertunity. However, within no time he'll be passed the newby jobs and he'll be looking at the interesting systems. I used to read about people on various lists where they'd find that gradually systems became less accessible and after some time they'd simply find themselves surpluss to requirements. I am in danger of this happening to me at this stage. I don't have many systems left. I'm deliberitly holding back projects and upgrades because the new systems aren't accessible to me. So, tell me. What would you do in my situation? Regards Darragh Hiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "Barry Toner" <Barry.Toner@clanmil.org.uk> To: "Blind sysadmins list" <blind-sysadmins@lists.hodgsonfamily.org>, Date: 13/02/2013 17:28 Subject: Re: [Blind-sysadmins] SCCM 2012. What a surprise Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Thanks for the warning. That's hugely disappointing. Barry -----Original Message----- From: Blind-sysadmins [ mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh Sent: 13 February 2013 17:12 To: Blind sysadmins list Subject: [Blind-sysadmins] SCCM 2012. What a surprise So, Today was my first day really using SCCM 2012. Unfortunately, if your thinking of using it, just forget about it. It The Ribbin isn't accessible. Neither is the summary list on the bottom of the screen. There are a huge number of tab stops but yet you cant access the bottom left of the screen. Tab stops seem to be randem. The tab control gets focus in the most unusual situations. Oh, and the great thing? The stupid Jaws cursor doesn't work in the application. Why is it that more and more applications are becoming inaccessible? Is it just me who is having more problems? Think about it! More applications written in Java, Installers aren't accessible. More so now than ever. So, either screen reader developers aren't keeping up with modern technologies or companies who make these products are doing absolutely nothing when it comes to accessibility. Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... 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