Sorry, I'm going to rant for a minute but it's not specifically as a
result of this question or indeed David Mehler.
The problem I have with this is if a company is licenced for Dameware in
their organization then because we rely on an assistive remote access
solution we are requiring the company to purchase more costly software
just so as we can do the same job. This is not acceptable in my opinion.
Companies cannot be expected to shell out for RAM or RIM or any varient of
these solutions when they already have something like Dameware and it is
suiting the majoritie of their employees. This isn't a complaint against
Serotek or any other assistive technology company. It's a complaint
against blind computer users who just expect that companies can simply add
more software onto their infrastructure. To install Jaws on all of these
workstations and servers I had to jump through hoops for the first year.
This company employed me because of my skillset and experience. They share
my opinion that they should not have to adapt their software environment
to facilitate me. I applied for, and achieved this role because I am good
at what I do. I told my employer that they should not see my visual
impairment as a barier as I would do the job just as well if not better
than any other applicant. It is therefore my responsibility to ensure that
my employer does not need to spend any money or spend any time on
adaptations that they wouldn't have to spend for another employee. in my
opinion this is what I think equality and equal oppertunities for people
with disabilities is meant to be. Not a bat that companies are bet over
the head with to get them or agencies to pay for assistive solutions, but
a kick in the ass for people with disabilities to make them strive to play
on the same level as everyone else.
This places a huge burden on me but it's one that I know I have to take
because if I was to submit to the norm out there and expect the company
and agencies to pay for my assistive technology then I would not deserve
this job. Someone sighted would be able to do it just as well without
causing the company as much hastle.
So to conclude, I would suggest to both David and Stephen that instead of
looking at an assistive application such as those made by serotek that you
investigate dameware yourself and see what it can do for you.
Dameware isn't the worst application out there. I used it to provide
remote support for about two years. The only part that isn't really
accessible is the remote desktop. Use the remote assistance in window eyes
or Jaws Tandem if you need to shaddow someones session or if you just need
to connect in to install software use remote desktop. yes, Tandem needs a
screen reader on the other computer but most users are able tos tart it
and launch a tandem session when needed.
For most troubleshooting, printer changes, service administration and
evenbiewer analysis the MMC is absolutely great. The less you need to
shaddow someones session the better and ultimately it will make you a
better system administrator.
This is just my opinion of course.
I just want people to remember that companies don't have bottomless pits
of money. As a person with a visual impairment you have to sholder the
responsibility of ensuring that you can play on a level field. This
responsibility shouldn't be placed on the company your working for. At
the end of the day, if you place that responsibility on someone elses
shoulders then you cant seriously expect to be employed on equal merrits
compared to sighted people who may be applying for the same position.
From: "Stephen Guerra"
Daimeware is not accessible but you should look into Remote AccessManager by Serotek http://ram.serotek.com
/This is screen reader friendly
Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of David Mehler Sent: Monday, November 05, 2012 9:06 AM To: blind-sysadmins Subject: [Blind-sysadmins] remote vpn software, screen readers, and a hlp desk support position
Hello,
I've got the possibility of getting a Help Desk support position. They use a vpn software package called I think daymeware I doubt that's spelled right, and apparently the machines are tagged so all a tech has to do is enter that tag and get on to the box. This is for any call that requires remote work, simple stuff I can troubleshoot or use group policy or active directory if enabled. I was wondering if this vpn package was known and how well I could do the remote job with a screen reader?
Thanks. Dave.
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