You can use tar to do it.
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
Stephen Guerra
Sent: Wednesday, October 03, 2012 9:54 AM
To: 'Blind sysadmins list'
Subject: Re: [Blind-sysadmins] Helpdesk tracking
When you download it, it is in a .gz format how can I extract with what
utility
Stephen Guerra
Assistive Technology Specialist and Technical Operations independent living
aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
Darragh OHeiligh
Sent: Wednesday, October 03, 2012 9:50 AM
To: Blind sysadmins list
Cc: Blind-sysadmins
Subject: Re: [Blind-sysadmins] Helpdesk tracking
You got my mail then?
Brilliant!
Means that it's finally working again.
I had some problems with Postfix after a server update a few days ago.
The joys of managing everything myself.
OSTicket is very easy to use, very accessible, easy enough to install and
quite easy to configure. Definitly worth looking into.
Regards
Darragh Ó Héiligh
Fujitsu
Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick
Street,
Dublin2
Telephone: +353 (1) 618 3559
Email: darragh.oheiligh@oireachtas.ie
Internet: http://www.oireachtas.ie
From: "Stephen Guerra"
To: "'Blind sysadmins list'"
,
Date: 03/10/2012 15:48
Subject: Re: [Blind-sysadmins] Helpdesk tracking
Sent by: "Blind-sysadmins"
Barry, the software being used is osTicket found here and its free
http://osticket.com/
Stephen Guerra
Assistive Technology Specialist and Technical Operations independent living
aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry
Toner
Sent: Wednesday, October 03, 2012 4:53 AM
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] Helpdesk tracking
Hi Darragh,
Oh that sounds nice. What is the package called? I could possibly take
this on as a pet project when I start. It may be easier to get this slipped
in before anything larger happens as part of ITIL, due to budgets.
Cheers,
Barry.
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
Darragh OHeiligh
Sent: 03 October 2012 09:02
To: Blind sysadmins list
Cc: Blind-sysadmins
Subject: Re: [Blind-sysadmins] Helpdesk tracking
Bary,
Let me know what you settle on.
I have set up a web and email based help desk for my own company at
http://helpdesk.computersupportservices.ie/ with the email address
helpdesk@computersupportservices.ie
This works quite well. It sends out alerts to remind me when cases are over
due and the web UI is very accessible. More importantly, I can mess about
with as much as I want because it's an open source package installed on one
of my own servers.
Regards
Darragh Ó Héiligh
Fujitsu
Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick
Street,
Dublin2
Telephone: +353 (1) 618 3559
Email: darragh.oheiligh@oireachtas.ie
Internet: http://www.oireachtas.ie
From: Barry Toner
To: Blind sysadmins list ,
Date: 02/10/2012 21:29
Subject: [Blind-sysadmins] Helpdesk tracking
Sent by: "Blind-sysadmins"
Hi folks,
I'm due to start a IT Support role in a couple of weeks.
The company is yet to go through ITIL v3 or a similar best practice
solution. ERGO, there's no SLA's *screams, laughs*. We've also currently
no Heldesk software. * miss-spelt on purpose*
Would any of you have suggestions how I can track my own jobs until such
time? I thought of a simple Spreadsheet, but I'd really like alerts.
Is there an online solution I can use or something else you think you might
do if in a similar position?
Currently it appears whoever shouts the loudest and longest gets there job
done.
BTW. I will be helping to implement ITIL, but until such time I need
something to help me and ultimately the rest of the team out.
Cheers,
Barry.
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