Well, for better or worse, the check for a 5 technition 1 server license of ServiceDesk was sent out today. It will be interesting. One thing not accessibility related that disturbes me about Adventnet's products is when your license expires, ServiceDesk at least, bricks itself so it no longer runs and you can't even access information in the system. We had ServiceDesk last year but mainly used its asset tracking, not the helpdesk stuff they want to implement now, but Adventnet's renewal price for us, even for the existing functionality, was already more than the original purchase price. I'm well aware they're far from the only company that works like that, but that doesn't make me any more comfortable with that style of business.
Ryan
-----Original Message-----
From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson
Sent: Thursday, July 31, 2008 12:38 PM
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi,
We use Sitehelpdesk http://www.sitehelpdesk.com, which although not
fully accessible, does email a lot of information out, so I can get at
the information that way. The later version 7 is a lot more accessible
than version 6, but there is still a bit of a java menu, but it can be
navigated through with the Jaws cursor.
Adventnet are pushing more products up to us, in a package deal. The
helpdesk package was one of them. The manager was thinking of using it
as the Sitehelpdesk renewal is coming up shortly. Who knows what will
happen.
Andrew.
-----Original Message-----
From: blind-sysadmins-bounces@lists.hodgsonfamily.org
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
Ryan Shugart
Sent: 31 July 2008 15:54
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi Andrew:
Thanks for your help with the e-mail and the other info. Its good to
know I'm not alone with my frustrations. I've e-mailed a list of my
issues to Adventnet, but so far they're not too open to helping, and our
managers want to put this ap at the center of our department.
Thanks again
Ryan
-----Original Message-----
From: "Andrew Hodgson"
To: "blind-sysadmins"
Sent: 7/31/2008 1:25 AM
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi Ryan,
Actually I can help a bit with this. We use Adventnet's Password
Manager pro, and I have the same type of issues as you, specificly the
popup windows which seem to pop up in a frame rather than a new window,
and the various fields which are read-only, and require various clicks
on a calendar to get the data in them. I only use it when I really have
to, and remember all other passwords.
Andrew.
-----Original Message-----
From: Andrew Hodgson
Sent: 31 July 2008 08:20
To: blind-sysadmins
Subject: [Blind-sysadmins] Service Desk Plus
Hi,
Posted on behalf of Ryan Shugart:
Hello:
To those of you using helpdesk ticketing apps in your jobs, my company
has
recently started using one of these tools to track IT department
projects, work,and also to incorporate asset tracking. Were using a
tool from Adventnet calledServiceDesk Plus
http://www.servicedeskplus.com and either Im just stupid or this is
the most clunky product to work with Ive ever
encountered. Considering my coworkers think this thing is the greatest
thing on earth and allows them to see at a glance whats going on, Im
thinking its me. So, Im wondering if anyone out there has used this
app and if anyone has some tips for a screen reader user to make working
with this app at least closer to the efficiency my coworkers are
experiencing? Especially if anyone knows how to type a date into the
app that would help as all the date edit boxes are readonly.
Thanks.
Ryan
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Whitestone, Hereford, HR1 3SE.
Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88.
Telephone: 0870 243 3434, Fax: 0870 243 6041.
Website: www.allpay.net
Email: enquiries@allpay.net
This email, and any files transmitted with it, is confidential and
intended solely for the use of the individual or entity to whom it is
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