Hi Sean, Last time I looked at Team viewer, it was my understanding that it would only work Windows to Windows, and that both parties had to have NVDA installed. That was my reason for not going further with it. Regarding the NVDA remote discussion: Is it not possible to easily set up a relay server in-house? I thought that if you had a box with NVDARemote and NVDA on it, that could be some how configured to be your relay, but again I may be wrong. Also I sm not sure why the devs would potentially have to pay for making the source of the Relay server components available to the public. Does it contain components that are not under a GPL type license? Cheers, Jen. On 12/18/15, Michał Dziwisz <michal@dziwisz.net> wrote:
Kathryn, I have the server running in a console in debug mode. Its usefull when you wanna know who is connecting. So when somebody is asking for help he/she only should click an icon and ask me. No more giving ip addreses or simmilar thinks. Cheers, Michał
Dnia 18.12.2015 o godz. 05:38 Kathryn Jedynak <ms98kasia@gmail.com> napisał(a):
Michal, I was looking for that article actually. I think I will create a executable like that myself. By the way, when I set up the server in Windows, I couldn't not get it to run as a service. Did you or anyone else experience this issue? As a work around, I am running it on a Windows 7 machine and I put the shortcut of the nvda remote server executable in the startup folder. However, I would prefer for it to run as a service if possible.
Sent from my iPad
On Dec 16, 2015, at 10:03 PM, Michał Dziwisz <michal@dziwisz.net> wrote:
Kathryn, I wrote you private message but no response, perhaps you didn't receive it. Here is my article unfortunately in polish describing creation of customized package with nvda remote plugin configuret for customer:
http://tyfloswiat.pl/Budujemy_wlasne_narzedzie_pomocy_zdalnej_z_wykorzystani...
W temacie "[Blind-sysadmins] remote desktop solutions" Kathryn Jedynak pisze:
It seems like neither nvda, or nvda remote are not very popular in the United States. not too many people know about the nvda remote plugin nor the fact you can have a relay server. I learned about the open source relay server for nvda from Michal Dziwisz Tyfol podcast which is based in Poland. Now I'm trying to convince the place where I work at to implement it. It seems that people here are stuck on Jaws. They aren't aware that there are a few other screen readers out there.For example, you can use window eyes for free as long as you have Office 2010 and up. Of course, you can download nvda for free. Sent from my iPad
On Dec 16, 2015, at 4:45 PM, Sean Murphy <mhysnm1964@gmail.com> wrote:
HI,
Have you tried Team Viewer? I am not sure if this will help. Do you require full access to the linux environment? There must be a way so the client can see what you are doing at the time of your support call if you are supporting Linux platform product.
This is why they like products like WebEx.
Sean
On 17 Dec 2015, at 4:07 am, Jen Bottom <jen.bottom@gmail.com> wrote:
It is my understanding that RAM and RIM only work on Windows.
This is not great for me, as I support a product called Git Fusion (among others) which only runs on Linux.
I have a 'tmate' server set up, but I am finding that a lot of the customer's we support expect WebEx, GoToMeeting or similar.
Trying to get them to jump through any extra hoops so that I can support them is tricky ans usually results in "We will wait for the US to com eonline" or similar.
Given that the customer has to install something for the Serotek solutions to work, I don't personally consider it much of a jump for them to install NVDA and NVDA remote, also they are free.
However, I find that as soon as I say the word "screen reader" to a customer, who is not always very tech savy and usually stressed, they freak out.
It would be nice to have a cross-platform solution.
Tmate only works for terminals (Unix and Linux).
Cheers, Jen.
> On 12/15/15, Ryan Shugart <rshugart@ryanshugart.com> wrote: > Unfortunately not. While I’ve gotten Window-Eyes to install through > SCCM, > the way that AISquared bundles their updates is not very conducive to > delivering them through an automated process, at least that I’ve been > able > to figure out. While the main installer has a silent install flag > the > updates don’t, and you can’t use the main installer to do an update > from a > previous version, you have to use a specific update installer. With > time I > could probably rap the installer in a script and perhaps do something > with > it that way, I just don’t have the time. For what its worth, Citrix > is > heavily used where I work too, but I just install my own applications > on my > workstation and RDP whenever I need to get to a server. Longterm the > idea is > to move more toward a VDI infrastructure, which is where a lot of > companies > are going, but I don’t think anyone’s thought through the > accessibility > implications yet. > Ryan > > > > > On 12/15/15, 10:18 AM, "Blind-sysadmins on behalf of Katherine Moss" > <blind-sysadmins-bounces@lists.hodgsonfamily.org on behalf of > Katherine.Moss@gordon.edu> wrote: > >> Can't you bake Window-Eyes updates into the SCCM/WSUS update >> process? (and >> that's the current issue at my company' Citrix is used for some >> applications, and the Mass Commission only supports JAWS, to getting >> Window-eyes to be recognized it sort of hard.) >> >> -----Original Message----- >> From: Blind-sysadmins >> [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf >> Of Ryan >> Shugart >> Sent: Tuesday, December 15, 2015 12:40 AM >> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> >> Subject: Re: [Blind-sysadmins] remote desktop solutions >> >> I have Window-Eyes installed on about 200 servers where I work, >> probably >> more now since we bake it into the base image so whenever a new >> server >> gets deployed its just ready to go. My biggest complaint is its a >> paine >> to keep all those copies up-to-date. Mostly I don’t worry about it, >> but >> that means I’ve got Window-Eyes all the way from 7.1 to 9.2 running >> on >> various servers. That can be a paine. I have an SCCM collection to >> tell >> me what’s where but I’d love a more automated way to update it >> across the >> environment. I know I’m in a unique situation, or relatively >> unique, but >> I think about the government agencies that employ tons of blind >> people, >> and wonder how they keep all those screen readers up-to-date. >> Ryan >> >> >> >> >> On 12/14/15, 12:44 PM, "Blind-sysadmins on behalf of Barry Toner" >> <blind-sysadmins-bounces@lists.hodgsonfamily.org on behalf of >> barry@tonermail.co.uk> wrote: >> >>> Hi, >>> >>> Or even if it's internal and you are expected at any one time to >>> log into >>> 1 of thousands of servers as I was and was turned down from a post >>> for >>> Allstate because of this. >>> Hence why I'm now studying the Linux LPI Essentials in the hope >>> I'll be >>> able to get a job using SSH for remote access. >>> >>> Barry. >>> >>> -----Original Message----- >>> From: Blind-sysadmins >>> [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf >>> Of >>> Sean Murphy >>> Sent: 13 December 2015 02:14 >>> To: Blind sysadmins list >>> Subject: Re: [Blind-sysadmins] remote desktop solutions >>> >>> All, >>> >>> The problem with all the remote control solutions is that you >>> require >>> screen reader to be installed. Thus if you support customer’s who >>> do not >>> like this or have a platform that your software doesn’t work on. >>> Then you >>> are out of luck. >>> >>> It is fine for internal customer’s as you can educate. Far more >>> difficult >>> for external customers. >>> >>> Sean >>>> On 12 Dec 2015, at 2:34 pm, Guerra Access Technology Training LLC >>>> <gaccesstt@gmail.com> wrote: >>>> >>>> JAWS Tandem, Remote Incident Manager, >>>> >>>> >>>> Respectfully, >>>> >>>> Guerra Access Technology Training LLC An Authorized state of >>>> Minnesota Vendor for Technology Training >>>> >>>> Call Guerra Access Technology Training LLC guerra Access >>>> Technology >>>> Training LLC Visit Guerra Access Technology Training on the Web >>>> >>>> -----Original Message----- >>>> From: Blind-sysadmins >>>> [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf >>>> Of >>>> Kathryn Jedynak >>>> Sent: Friday, December 11, 2015 7:15 PM >>>> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> >>>> Subject: [Blind-sysadmins] remote desktop solutions >>>> >>>> Hello all: >>>> I would like to know what remote desktop solution do you use for >>>> helpdesk support? Do any of you use the remote assistance feature >>>> that comes with system center? I find system center clunky to use >>>> with a screen reader. In my experience, Window Eyes works the >>>> best >>>> with it so far. It looks like nvda remote is the most responsive >>>> right now. Is anyone using either nvda by itself or nvda remote >>>> in a >>>> corporate environment? I know there was a post on here about the >>>> nada >>>> remote relay server developed by techno-es. >>>> _______________________________________________ >>>> Blind-sysadmins mailing list >>>> Blind-sysadmins@lists.hodgsonfamily.org >>>> https://lists.hodgsonfamily.org/listinfo/blind-sysadmins >>>> >>>> >>>> _______________________________________________ >>>> Blind-sysadmins mailing list >>>> Blind-sysadmins@lists.hodgsonfamily.org >>>> https://lists.hodgsonfamily.org/listinfo/blind-sysadmins >>> >>> >>> _______________________________________________ >>> Blind-sysadmins mailing list >>> Blind-sysadmins@lists.hodgsonfamily.org >>> https://lists.hodgsonfamily.org/listinfo/blind-sysadmins >>> _______________________________________________ >>> Blind-sysadmins mailing list >>> Blind-sysadmins@lists.hodgsonfamily.org >>> https://lists.hodgsonfamily.org/listinfo/blind-sysadmins >> _______________________________________________ >> Blind-sysadmins mailing list >> Blind-sysadmins@lists.hodgsonfamily.org >> https://lists.hodgsonfamily.org/listinfo/blind-sysadmins >> _______________________________________________ >> Blind-sysadmins mailing list >> Blind-sysadmins@lists.hodgsonfamily.org >> https://lists.hodgsonfamily.org/listinfo/blind-sysadmins > _______________________________________________ > Blind-sysadmins mailing list > Blind-sysadmins@lists.hodgsonfamily.org > https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
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-- Michał Dziwisz michal@dziwisz.net
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