Hi, What tasks are you having to perform on the desktops? I can't remember whether you can log into RDP with another user and have the same user still active, back when I did this it wasn't possible on XP. There used to be a /admin switch you could use to get RDP access to the console session where the users was logged in, I don't know if that exists now. Also the RDP option may not be open by default on the machines if they are using another package. If I need to do this I sometimes use Team Viewer with Narrator (which means you don't need JFW installed on the machines either, which is another problem). TeamViewer pushes the sound as well as the screen to your machine. I try and avoid remoting into other machines at all cost, there are lots of ways to do most of the tasks you require like installing something or manipulating files using other remote admin techniques. Andrew. -----Original Message----- From: Mike Fulton <mikefulton95@gmail.com> Sent: 16 September 2020 19:54 To: Mailing list for blind system administrators <blind-sysadmins@lists.hodgsonfamily.org> Subject: [Blind-sysadmins] Re: remote support It's for desktops. That wouldn't be good. Is there another solution? What if I logged into remote desktop with a different account than the one that is currently logged in? Mike Fulton Get Outlook<https://aka.ms/qtex0l> for iOS ________________________________ From: Billy Irwin <billy.irwin@outlook.com> Sent: Wednesday, September 16, 2020 2:26:47 PM To: Mailing list for blind system administrators <blind-sysadmins@lists.hodgsonfamily.org> Subject: [Blind-sysadmins] Re: remote support Hi, Is this servers or desktops? If desktops/workstations JAWS and RDP wouldn't be the answer. When you made the connection it will kick the local user out of their session. Thanks, Billy -----Original Message----- From: Mike Fulton <mikefulton95@gmail.com> Sent: Wednesday, September 16, 2020 2:04 PM To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] remote support Hi all, Part of my job requires me to remotely access machines to provide support. The only solution I'm finding is to install the jaws demo on all of the computers on the network, and purchase the remote access addon for my license. Is that the best option? If so is there a good way to deploy jaws to all of the machines? Ideally we would not even want the users to know that jaws is installed so they do not accidentally activate it. Thank you, Mike _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org