Hi,
Someone has mentioned RT already and while it is a fab product it really takes a lot of configuring and I find that users don't like it if they aren't technical as it gives them too many options.
I have had experience with implementing Cerberus before, which is more of a customer centric call handling system , and Site Helpdesk . These are not free but quite cheap solutions. SiteHelpdesk is a Windows solution as it uses Classic ASP.
Andrew.
________________________________________
From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on behalf of mike [mmstopka28@gmail.com]
Sent: 17 November 2015 12:17
To: 'Blind sysadmins list'
Subject: Re: [Blind-sysadmins] exchange 2010 and cashing
Hi,
I am looking into a few ticketing systems. Do you have any suggestions of
ones to check out. I have more experience with stuff like OSticket and stuff
like WHMCS
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew
Hodgson
Sent: Tuesday, November 17, 2015 3:55 AM
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] exchange 2010 and cashing
Hi,
Emails coming in from the public is a perfect example of where a ticketing
system would be useful. A second profile would work but would anoy the hell
out of the users. I suppose it depends on how often the issues occur and
whether you end up with many conflicts.
Andrew.
________________________________________
From: Blind-sysadmins [blind-sysadmins-bounces@lists.hodgsonfamily.org] on
behalf of mike [mmstopka28@gmail.com]
Sent: 16 November 2015 19:20
To: 'Blind sysadmins list'
Subject: Re: [Blind-sysadmins] exchange 2010 and cashing
Hi Andrew,
They have e-mails coming in from the public which wouldn't work as they are
doing licenses for different things. I wonder though if they could use two
different mail profiles to make this work.
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew
Hodgson
Sent: Monday, November 16, 2015 2:08 PM
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] exchange 2010 and cashing
Hi,
That's kind of the point of cached Exchange mode really, and is expected
behaviour. I had it a lot at my last place. If there is a shared mailbox,
see if you could change it to an email ticketing system which may work
better.
Andrew.
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Mike
and Jenna
Sent: 16 November 2015 19:00
To: 'Blind sysadmins list'
Subject: [Blind-sysadmins] exchange 2010 and cashing
Hi,
I have a few users who all connect to one mailbox running exchange2010 when
they use cashing mode they are not always getting e-mails and they can't see
what others are adding to the sub folders. If they turn it off they can see
everything. The pro to them using cashing mode is that they have better
performance on their main e-mail accounts. Is there a way to get everything
to show up when cashing mode is on?
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