Re: [Blind-sysadmins] Accessibility in the work place

Hi Andrew, Firstly, as for the password resets for AD I agree in an environment where you are inside one AD or a forest for example. In their case it was simply that they had over 200+ AD's that they managed in a cloud environment. I can also share that VFO was involved in the process. The web environment for ConnectWise could have been made accessible by ConnectWise, but they aren't having any part of it. VC3 is aware of this document and is aware of everything involved. They are as frustrated and disappointed as I am. At the end of the day, they had to cancel the FTE offer. I should also mention here that ConnectWise and Labtech are by the same company. Thanks Kindly, Billy -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Friday, July 22, 2016 5:46 PM To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Accessibility in the work place Hi, The key here is to talk to people (and the list) and identify issues you are having with specific software, and see if there are workarounds you can use. Unfortunately a front-end helpdesk isn't the most friendliest of environments for VI people quite often because of the remote desktop issue and if the helpdesk software doesn't work well with screen readers, it can be a challenging environment which is quite fast paced. I would probably write an email to the company if workarounds are not put in place or there are serious blockers which you feel are not being addressed. Unfortunately it is not really possible to comment further as there are not specific issues or you haven't detailed workarounds you have tried, and also bear in mind it isn't a good idea to publicly include company information on this list. An example is password resets. On the helpdesk this is often done using a custom web tool, but it can be done with native Active Directory tools which are very usable with screen readers if the relevant privileges are set up on the OUs. Just one example. Best, Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Billy Irwin Sent: 22 July 2016 20:20 To: Blind sysadmins list Subject: [Blind-sysadmins] Accessibility in the work place Guys, I've had to write a report based on my job that I referenced earlier. Here is a very rough draft but I wanted to get this out to my fellow SysAdmins. Beginning on June 20th, 2016, I started an internship with VC3 Inc. who provides Information Technology services for various local governments and private companies in the Southeast U.S. These services include but are not limited to Virtual Desktop Interfaces and Physical Systems Administration. The internship promised to end with full time employment as a Systems Engineer with their South Carolina Team. This position was exactly what I was looking for long term. This position was responsible for Server Administration, Network Administration and Design for over 200 different agencies over 3 or so states. Unfortunatley, when I started the postion, accessibility became to be a large barrier in completing my dutires. I first started out by training in the First Call Resolution Team that is responsible for taking the initial calls from customers with their various technical issues like resetting passwords and creating user accounts. While in this team, I was t training on the billing and ticketing system known as ConnectWise. I found this software completely inaccessibile to JAWS and Zoomtext. I spent several days trying to use different techniques that I thought would work in order to allow me full access to this fotware. Eventually, I I found and App for the Apple IOS and tried it with no success. One application would allow for limited access to some features and the other wouldn't. While working through those issues I was introduced to another application called Labtech which is responsible for remotely administering all systems maintained by VC3. This software too was very inaccessible and was virtually useless to me. As before, I began experimenting with it's settings and with no luck again, found myself really struggling to do anything productive. During all this, I reached out to the software vendor along side VC3. At the end of the internship, we were unable to get the software vendor to see how important this issue is for my employment. The only good thing that came from this internship is networking with other individuals that are in my field. They were able to see that I am well versed in my field of Information Technology. Sadly at this time, I am unable to recommend others to attempt employment at VC3 who have a visual impairment. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins