I would like to see your documentation you have written, and if its availabl
from your web site, please send that.
Stephen Guerra
Assistive Technology Specialist and Technical Operations
independent living aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
Darragh OHeiligh
Sent: Tuesday, November 06, 2012 8:46 AM
To: Blind sysadmins list
Cc: Blind-sysadmins
Subject: Re: [Blind-sysadmins] remote vpn software, screen readers, and a
hlp desk support position
Stephen,
I think you need to read over my mail again. I did not take exception to
Seroteks products. What I said was that it is irrisponsible to ask a company
to purchase these products in addition to a remote access solution that they
already have in place that has it's own licensing costs. This is in the
context of applying for the job on equal merits compared to sighted
applicants. I would argue that if RIM or any other package is required to
enable a blind person to do their job efficiently then that person should
take the responsibility of paying for this application. The responsibility
should not be taken by the employer.
Again, in case there is any confusion, I am not discrediting any product
here. If RIM or any other application suits the employer and no alternative
product is already installed then brilliant! Start from the ground up with
accessible solutions. I know of one person on this list doing that very
thing and I think his company are just fantastic! However, if you take a job
and you find that their environment isn't completely accessible then in my
opinion it is your responsibility to find and implement solutions that do
not place a burden on your employer.
I laughed at your suggestion that i write a guide to using Dameware. I have
recorded tutorials for SCCM with Jaws, configuring administrative
environments to be more accessible and general tips for administration with
a screen reader. I have asked for contributions from other people both on
this list, on twitter, facebook and my own websites. Not once has someone
from here actually submitted anything. That's fine of course. I know that
everyone is busy and document writing isn't exactly the most fun thing in
the world to do.
Regards
Darragh Ó Héiligh
Fujitsu
Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick
Street,
Dublin2
Telephone: +353 (1) 618 3559
Email: darragh.oheiligh@oireachtas.ie
Internet: http://www.oireachtas.ie
From: "Stephen Guerra"
To: "'Blind sysadmins list'"
,
Date: 06/11/2012 14:27
Subject: Re: [Blind-sysadmins] remote vpn software, screen readers,
and a hlp desk support position
Sent by: "Blind-sysadmins"
To all-
As previously stated, this is not specific to anyone!
Serotek's RAM and Rim are a suitable and very usable alternative to
Daimeware, where most companies do not have Daimeware automatically as part
of its system/network resources.
Taking acception to and calling out Serotek's products and lumping it in
with other AT vendors who's products do not even remotely come close to the
productivity that RAM and RIM offer and provide is 100% silly and sinful.
I agree as an advocate for equal consideration and access, that we should
utilize what is in place. But where the situation exists, where no remote
software is present or that has been considered, RAM and RIM should be
considered.
If Daimeware is such a rebust and wonderful product, and if it works for
you, why not provide a detailed instruction file on how to use it with all
AT products.
Who is to say that, (though not eing specific)"that your not on the
compensation list for Daimaeware.
I use LogMeIn but its not really accessible?
I have contacted the manufacturer of LogMeIn and have not reached a complete
understanding with the developers as to how to make it usable with a screen
reader.
Also, with Widnow Eyes or Jaws, if you have more then three machines, the
network Licenses for each product to be installed on each machine certainly
is more spendy then RAM or RIM.
I am a System/Network admin for a network of 50 users and 5 servers, and RAM
is my product of choice.
It may not work for others, but in terms of an out-of-the-box solution, "it
just works."
This is my 2 cents, but would agree, if your going to rant, bring all the
facts whether economic, effective and/or beneificial for the group.
Stephen Guerra
Assistive Technology Specialist and Technical Operations independent living
aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins [
mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh
OHeiligh
Sent: Tuesday, November 06, 2012 6:52 AM
To: Blind sysadmins list
Cc: Blind-sysadmins
Subject: Re: [Blind-sysadmins] remote vpn software, screen readers, and a
hlp desk support position
Sorry, I'm going to rant for a minute but it's not specifically as a result
of this question or indeed David Mehler.
The problem I have with this is if a company is licenced for Dameware in
their organization then because we rely on an assistive remote access
solution we are requiring the company to purchase more costly software just
so as we can do the same job. This is not acceptable in my opinion.
Companies cannot be expected to shell out for RAM or RIM or any varient of
these solutions when they already have something like Dameware and it is
suiting the majoritie of their employees. This isn't a complaint against
Serotek or any other assistive technology company. It's a complaint against
blind computer users who just expect that companies can simply add more
software onto their infrastructure. To install Jaws on all of these
workstations and servers I had to jump through hoops for the first year.
This company employed me because of my skillset and experience. They share
my opinion that they should not have to adapt their software environment to
facilitate me. I applied for, and achieved this role because I am good at
what I do. I told my employer that they should not see my visual impairment
as a barier as I would do the job just as well if not better than any other
applicant. It is therefore my responsibility to ensure that my employer does
not need to spend any money or spend any time on adaptations that they
wouldn't have to spend for another employee. in my opinion this is what I
think equality and equal oppertunities for people with disabilities is meant
to be. Not a bat that companies are bet over the head with to get them or
agencies to pay for assistive solutions, but a kick in the ass for people
with disabilities to make them strive to play on the same level as everyone
else.
This places a huge burden on me but it's one that I know I have to take
because if I was to submit to the norm out there and expect the company and
agencies to pay for my assistive technology then I would not deserve this
job. Someone sighted would be able to do it just as well without causing
the company as much hastle.
So to conclude, I would suggest to both David and Stephen that instead of
looking at an assistive application such as those made by serotek that you
investigate dameware yourself and see what it can do for you.
Dameware isn't the worst application out there. I used it to provide remote
support for about two years. The only part that isn't really accessible is
the remote desktop. Use the remote assistance in window eyes or Jaws Tandem
if you need to shaddow someones session or if you just need to connect in to
install software use remote desktop. yes, Tandem needs a screen reader on
the other computer but most users are able tos tart it and launch a tandem
session when needed.
For most troubleshooting, printer changes, service administration and
evenbiewer analysis the MMC is absolutely great. The less you need to
shaddow someones session the better and ultimately it will make you a better
system administrator.
This is just my opinion of course.
I just want people to remember that companies don't have bottomless pits of
money. As a person with a visual impairment you have to sholder the
responsibility of ensuring that you can play on a level field. This
responsibility shouldn't be placed on the company your working for. At the
end of the day, if you place that responsibility on someone elses shoulders
then you cant seriously expect to be employed on equal merrits compared to
sighted people who may be applying for the same position.
From: "Stephen Guerra"
To: "'Blind sysadmins list'"
,
Date: 05/11/2012 15:15
Subject: Re: [Blind-sysadmins] remote vpn software, screen readers,
and a hlp desk support position
Sent by: "Blind-sysadmins"
I believe there is a demo but call 866-202-0520 and it is just the matter of
installing the client on your machine and the host on all the other machines
you need to connect too
Stephen Guerra
Assistive Technology Specialist and Technical Operations independent living
aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
David Mehler
Sent: Monday, November 05, 2012 9:13 AM
To: Blind sysadmins list
Subject: Re: [Blind-sysadmins] remote vpn software, screen readers, and a
hlp desk support position
Hello,
Much thanks for that quick reply. Alright, here's a question on remote
access manager, how hard is it to integrate in to an existing
infrastructure? And is there a demo?
Thanks.
Dave.
On 11/5/12, Stephen Guerra wrote:
Daimeware is not accessible but you should look into Remote
AccessManager by Serotek http://ram.serotek.com
/This is screen reader friendly
Stephen Guerra
Assistive Technology Specialist and Technical Operations independent
living aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
David Mehler
Sent: Monday, November 05, 2012 9:06 AM
To: blind-sysadmins
Subject: [Blind-sysadmins] remote vpn software, screen readers, and a
hlp desk support position
Hello,
I've got the possibility of getting a Help Desk support position. They
use a vpn software package called I think daymeware I doubt that's
spelled right, and apparently the machines are tagged so all a tech
has to do is enter that tag and get on to the box. This is for any
call that requires remote work, simple stuff I can troubleshoot or use
group policy or active directory if enabled. I was wondering if this
vpn package was known and how well I could do the remote job with a
screen reader?
Thanks.
Dave.
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