Hi all, At work we use a Dutch product called topdesk. http://www.topdesk.com This product is available in a couple of flavors. Topdesk lite which is capable of handling incidents changes and configuration items up to 250 users. Topdesk professional and topdesk enterprise. We use topdesk enter price. The cool thing is it is totally web based. And the incident management module is 90 percent accessible. I have some minor difficulties with the change module, for change management. For example there is an icon when you come on it wit the jaws cursor it said new on mouse over. But it seems to me it is not clickable. Does someone have a suggestion? Howe should I trigger the on mouse over element? Hope someone can help. Vincent. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: donderdag 31 juli 2008 20:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Service Desk Plus Hi, We use Sitehelpdesk http://www.sitehelpdesk.com, which although not fully accessible, does email a lot of information out, so I can get at the information that way. The later version 7 is a lot more accessible than version 6, but there is still a bit of a java menu, but it can be navigated through with the Jaws cursor. Adventnet are pushing more products up to us, in a package deal. The helpdesk package was one of them. The manager was thinking of using it as the Sitehelpdesk renewal is coming up shortly. Who knows what will happen. Andrew. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ryan Shugart Sent: 31 July 2008 15:54 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Service Desk Plus Hi Andrew: Thanks for your help with the e-mail and the other info. Its good to know I'm not alone with my frustrations. I've e-mailed a list of my issues to Adventnet, but so far they're not too open to helping, and our managers want to put this ap at the center of our department. Thanks again Ryan -----Original Message----- From: "Andrew Hodgson" <Andrew.Hodgson@allpay.net> To: "blind-sysadmins" <blind-sysadmins@lists.hodgsonfamily.org> Sent: 7/31/2008 1:25 AM Subject: Re: [Blind-sysadmins] Service Desk Plus Hi Ryan, Actually I can help a bit with this. We use Adventnet's Password Manager pro, and I have the same type of issues as you, specificly the popup windows which seem to pop up in a frame rather than a new window, and the various fields which are read-only, and require various clicks on a calendar to get the data in them. I only use it when I really have to, and remember all other passwords. Andrew. -----Original Message----- From: Andrew Hodgson Sent: 31 July 2008 08:20 To: blind-sysadmins Subject: [Blind-sysadmins] Service Desk Plus Hi, Posted on behalf of Ryan Shugart: Hello: To those of you using helpdesk ticketing apps in your jobs, my company has recently started using one of these tools to track IT department projects, work,and also to incorporate asset tracking. Were using a tool from Adventnet calledServiceDesk Plus http://www.servicedeskplus.com and either Im just stupid or this is the most clunky product to work with Ive ever encountered. Considering my coworkers think this thing is the greatest thing on earth and allows them to see at a glance whats going on, Im thinking its me. So, Im wondering if anyone out there has used this app and if anyone has some tips for a screen reader user to make working with this app at least closer to the efficiency my coworkers are experiencing? Especially if anyone knows how to type a date into the app that would help as all the date edit boxes are readonly. Thanks. Ryan -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries@allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. 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