What is the name of the open source software package
Stephen Guerra
Assistive Technology Specialist and Technical Operations
independent living aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of
Darragh OHeiligh
Sent: Wednesday, October 03, 2012 3:02 AM
To: Blind sysadmins list
Cc: Blind-sysadmins
Subject: Re: [Blind-sysadmins] Helpdesk tracking
Bary,
Let me know what you settle on.
I have set up a web and email based help desk for my own company at
http://helpdesk.computersupportservices.ie/ with the email address
helpdesk@computersupportservices.ie
This works quite well. It sends out alerts to remind me when cases are over
due and the web UI is very accessible. More importantly, I can mess about
with as much as I want because it's an open source package installed on one
of my own servers.
Regards
Darragh Ó Héiligh
Fujitsu
Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick
Street,
Dublin2
Telephone: +353 (1) 618 3559
Email: darragh.oheiligh@oireachtas.ie
Internet: http://www.oireachtas.ie
From: Barry Toner
To: Blind sysadmins list ,
Date: 02/10/2012 21:29
Subject: [Blind-sysadmins] Helpdesk tracking
Sent by: "Blind-sysadmins"
Hi folks,
I'm due to start a IT Support role in a couple of weeks.
The company is yet to go through ITIL v3 or a similar best practice
solution. ERGO, there's no SLA's *screams, laughs*. We've also currently
no Heldesk software. * miss-spelt on purpose*
Would any of you have suggestions how I can track my own jobs until such
time? I thought of a simple Spreadsheet, but I'd really like alerts.
Is there an online solution I can use or something else you think you might
do if in a similar position?
Currently it appears whoever shouts the loudest and longest gets there job
done.
BTW. I will be helping to implement ITIL, but until such time I need
something to help me and ultimately the rest of the team out.
Cheers,
Barry.
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