Re: [Blind-sysadmins] Alternative solutions for Cisco Jabber

Hi, Not sure why they moved from Lync as it gives better Office integration, and there is a plug-in for the Cisco stuff. The console is mainly for receptionists, but Cisco mentioned the Jaws scripts for it. I couldn't use it myself for licensing issues, and it was the wrong product for just an admin working on a desk. Not sure about how easy JFW scripts would be to write, it may be really easy, I don't know, just that it is an Adobe AIR application. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Chamandeep Singh Grover Sent: 17 June 2014 19:31 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Alternative solutions for Cisco Jabber Yes. Lync is what was already setup for instant messaging, audio and video chat. Although the desk phones have always been Cisco. You mentioned scripts for the console? Could you elaborate on that? How does the console work to answer calls and for caller display? Is this something I could potentially take advantage of? So, because this is based on adobe air, is it not possible to have jaws scripts developed for it? Sent from my iPhone

On 17 Jun 2014, at 18:45, Andrew Hodgson wrote:

Hi,

As you identified the Cisco solutions are based on Adobe AIR and are not usable with any screen reader. You can use an XMPP client to get at the IM stuff, but it isn't fully featured, and the soft phone isn't accessible either.

I set up the solution at our place and due to the non-use with JFW I cut the deployment (it didn't cost us extra), and we are now going with a Lync solution which has a usable client. I did get a response from Cisco that if I used the Cisco console for taking calls that there were JFW scripts available for this, but it didn't really cut any ice with me at this stage.

Andrew.

-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Chamandeep Singh Grover Sent: 17 June 2014 16:57 To: Blind sysadmins list Subject: [Blind-sysadmins] Alternative solutions for Cisco Jabber

Hi all,

I am working within a company where they have recently rolled out Cisco Jabber for instant messaging, video chat, teleconferencing and desktop sharing. I am blind and make use of Jaws for windows version 15 and this is not compatible with Cisco at all; it is impossible to navigate around the interface. As a short-term solution, i am using Instantbird for instant messages. This is an XMPP client only. Whilst this solves some of my problem, i am still unable to get access to the Active directory to search for and find users; instead i'm having to manually search my outlook address book and find their extension numbers to add them. This is because the Instantbird application does not support the LDAP protocol. The other problem i face is not being able to tell who is calling me on my cisco desk voip phone. So my question to the group really is have any of you faced this situation and if so how did you manage to get around it? I have already raised requests to the service team within my company who have raised this matter with Cisco and it has been escalated quite high within Cisco. I have also spoken to Sight and Sound here in the UK who offer a script development service, has anyone tried this for Jabber? does it work? I want to be sure that there are no alternative solutions before going into the lengthy process of a government access to work application and the development of the actual scripts. If anyone has an alternative application or a set of applications that would solve my problems, i would be very grateful to hear from you. My top priorities are the instant messsaging with AD access and being able to read the caller display on my voip phone.

Regards, Chamandeep Singh Grover

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