Only way I know is to go into the help and poke around. I actually don't remember if someone just told me at my office or I found it in my stumbling/poking around. Other suggestion that I got and I will be doing this as well is that it is very important for customers to submit incident records via their HI support system. Your on site system administration team will know how to do this. Be as specific in your report as possible, describing which application you're using (e.g., service catalog) and what isn't working. On the backend, they will tag the incident as an accessibility problem that a customer reported, which helps them prioritize. I got that from another University who just attended their ServiceNow comference.
German
-----Original Message-----
From: Andrew Hodgson
Sent: Tuesday, June 5, 2018 2:10 AM
To: Blind sysadmins list
Subject: [Blind-sysadmins] Re: Service now - is it as usable as it could be with a screen reader
Hi,
Do you know how to find the version you are running with from a standard user account?
Thanks.
Andrew.
________________________________________
From: Fermin, German [GERMAN.FERMIN@PURCHASE.EDU]
Sent: 02 June 2018 00:16
To: Blind sysadmins list
Subject: [Blind-sysadmins] Re: Service now - is it as usable as it could be with a screen reader
Which version? I'm slogging my way through it as well. We are running Jakarta which is suppose to be a bit more accessible with screenreaders than other versions
German
-----Original Message-----
From: Blind-sysadmins On Behalf Of Katherine M. Moss via Blind-sysadmins
Sent: Friday, June 1, 2018 3:31 AM
To: Blind sysadmins list
Cc: Katherine M. Moss
Subject: Re: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader
I use it every day at work. It's one of the worst experiences I've ever had. I even had a bunch of custom scripts put in, but even that didn't do any good. I know exactly what you mean. I'll tell you more when I'm not dictating on my phone.
Get Outlook for Androidhttps://aka.ms/ghei36
________________________________
From: Blind-sysadmins on behalf of Andrew Hodgson
Sent: Friday, June 1, 2018 6:19:16 AM
To: blind-sysadmins@lists.hodgsonfamily.org
Subject: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader
Hi,
I have just started using Service Now as part of my new job. i am mainly raising change control items, and adding to tickets.
I am finding it a slog to use with JFW and Chrome/Firefox. It is very unclear when fields are read only, there seems to be non-standard combo boxes on the fields, and I am often shunted around on the page for no reason.
Is anyone else having similar experiences? i don't know to what extent the system is customisable by the company, even though it is hosted by Service Now.
Thanks.
Andrew.
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