Simon, Could you possibly elaborate on what you are wanting to do with your ticket system? I've spent a lot of time evaluating different ones over the years and might be able to offer other suggestions. Best, Billy -----Original Message----- From: Eigeldinger Simon <simon.eigeldinger@hohenems.at> Sent: Wednesday, September 20, 2023 8:45 AM To: Mailing list for blind system administrators <blind-sysadmins@lists.hodgsonfamily.org> Subject: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS Hi Ryan, Thanks for the info. No i guess a newer version of osticket, request tracker or maybe the awesome support wordpress plugin might be the way i might go. But will test everything i can. Greetings, Simon Mit freundlichen Grüßen Simon Eigeldinger Organisation, Prozessmanagement, Informatik Nebengebäude 1, OG1 Stadt Hohenems Kaiser-Franz-Josef-Straße 4 6845 Hohenems T: +43 5576 7101-1143 | E: simon.eigeldinger@hohenems.at | www.hohenems.at Diese Nachricht und allfällige angehängte Dokumente sind vertraulich und nur für den/die Adressaten bestimmt. -----Ursprüngliche Nachricht----- Von: Ryan Shugart <rshugart@ryanshugart.com> Gesendet: Mittwoch, 20. September 2023 03:06 An: Mailing list for blind system administrators <blind-sysadmins@lists.hodgsonfamily.org> Betreff: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS Hi: That's great that ServiceDesk is accessible now, we used it at a company I worked at about 20 years ago and it was horrible, and the people at Manage Engine were not too fun to work with. Of course being a Microsofty I kind of have to recommend Dynamics, although I do so mostly jokingly because I think a full Dynamics system is way overkill for what you're looking for. However, I've interacted with quite a few places using Service Now, and at least from the person filing the request's standpoint it seems pretty accessible, would that be more inline with what you need? Ryan -----Original Message----- From: Billy Irwin <billy.irwin@outlook.com <mailto:billy.irwin@outlook.com>> Reply-To: Mailing list for blind system administrators <blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org>> Date: Monday, September 18, 2023 at 1:46 PM To: Mailing list for blind system administrators <blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org>> Subject: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS Hi All, I am the primary admin for our system at work. We use Manage Engine Service Desk Plus. I think there is a free level and it is mostly accessible. The only thing I have found issue with thus far for the most part is the service pack updating process. We did use OSTicket and the latest version is accessible. This was a fresh install I did for a client about a month ago. Best, Billy -----Original Message----- From: Chris Nestrud <ccn@chrisnestrud.com <mailto:ccn@chrisnestrud.com>> Sent: Monday, September 18, 2023 11:17 AM To: 'Mailing list for blind system administrators' <blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org>> Subject: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS Probably worth a look, they're a pretty old product in this space, and based on the occasional RT tickets that I come across, their interface is classic and functional. -----Original Message----- From: Eigeldinger Simon <simon.eigeldinger@hohenems.at <mailto:simon.eigeldinger@hohenems.at>> Sent: Monday, September 18, 2023 9:00 AM To: Mailing list for blind system administrators <blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org>> Subject: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS Hi Chris, Well as long as i can work with it, it should be fine. I don't mind if it has an official accessibility certificate or not. But as long as it is working for us. I am the main ticket assigning and management guy in here. So I need something that I can use without issues and see quickly which tickets are assigned or not. Greetings, Simon -----Ursprüngliche Nachricht----- Von: Chris Nestrud <ccn@chrisnestrud.com <mailto:ccn@chrisnestrud.com>> Gesendet: Montag, 18. September 2023 15:46 An: 'Mailing list for blind system administrators' <blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org>> Betreff: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS If accessibility is a deciding factor, I'd take a look at RT, https://bestpractical.com/ <https://bestpractical.com/> -----Original Message----- From: Eigeldinger Simon <simon.eigeldinger@hohenems.at <mailto:simon.eigeldinger@hohenems.at>> Sent: Monday, September 18, 2023 8:34 AM To: Mailing list for blind system administrators <blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org>> Subject: [Blind-sysadmins] Ticket Systems like osTicket and OTRS Hi all, At the moment I am looking for a new ticket system. Currently we are using a very old version of osTicket because of some accessibility issues. Which ticket system are you using in your daily work? And how accessible is it with screen readers? Is it free/open source? If not how much does it cost? Greetings and thanks to all who can write in, Simon _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org> To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org <mailto:blind-sysadmins-leave@lists.hodgsonfamily.org> _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org> To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org <mailto:blind-sysadmins-leave@lists.hodgsonfamily.org> _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org> To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org <mailto:blind-sysadmins-leave@lists.hodgsonfamily.org> _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org> To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org <mailto:blind-sysadmins-leave@lists.hodgsonfamily.org> _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org <mailto:blind-sysadmins@lists.hodgsonfamily.org> To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org <mailto:blind-sysadmins-leave@lists.hodgsonfamily.org> _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org _______________________________________________ Blind-sysadmins mailing list -- blind-sysadmins@lists.hodgsonfamily.org To unsubscribe send an email to blind-sysadmins-leave@lists.hodgsonfamily.org