Have you check the port being used on the outgoing server. Recently, I had
an issue where I could not send email from my university. The default port
for SMTP of 25 was being used. After some checking I changed the outgoing
port to 587. The result is that I can email from anywhere. Maybe it is
something as simple as changing the outgoing port number.
I am using Office 2013.
Greg B.
-----Original Message-----
From: Blind-sysadmins
[mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry
Toner
Sent: Saturday, September 19, 2015 3:59 PM
To: 'Blind sysadmins list (blind-sysadmins@lists.hodgsonfamily.org)'
Subject: [Blind-sysadmins] Outlook 2010 not sending mails
Hi all,
This has been puzzling me since yesterday.
I visited a person's house to set up their emails in Outlook. I created 3
profiles to house each mail account, as this is the way they are used to it
being set up on 2003. There are two BT accounts and one GMAIL account. All
the accounts are using IMAP. No accounts are able to send mail, but can
receive fine. I have checked Windows Firewall, and even turne dit off. I
have removed AVG that another person installed in case for some odd reason
this was blocking. I've verified that the BT settings match those found on,
http://bt.custhelp.com/app/answers/detail/a_id/44917/~/what-are-the-settings
-for-outgoing-and-incoming-bt-email-servers%3F
I can confirm that the Outlook 2010 test in the email setup window completes
by connecting to the outgoing server and sending a test mail. However, when
we try and send an email to anyone the mails don't' go. I can confirm that
another party outside of this scenario who shares the GMAIL mailbox can
connect fine using Outlook 2010. I can also confirm that the BT IMAP
accounts are sending and receiving mails and displaying the list of folders
correctly on IOS.
Is there something I could be missing?
Any help greatly appreciated.
Thanks,
Barry.
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