Hi Andrew:
Thanks for your help with the e-mail and the other info. Its good to know I'm not alone with my frustrations. I've e-mailed a list of my issues to Adventnet, but so far they're not too open to helping, and our managers want to put this ap at the center of our department.
Thanks again
Ryan
-----Original Message-----
From: "Andrew Hodgson"
To: "blind-sysadmins"
Sent: 7/31/2008 1:25 AM
Subject: Re: [Blind-sysadmins] Service Desk Plus
Hi Ryan,
Actually I can help a bit with this. We use Adventnet's Password
Manager pro, and I have the same type of issues as you, specificly the
popup windows which seem to pop up in a frame rather than a new window,
and the various fields which are read-only, and require various clicks
on a calendar to get the data in them. I only use it when I really have
to, and remember all other passwords.
Andrew.
-----Original Message-----
From: Andrew Hodgson
Sent: 31 July 2008 08:20
To: blind-sysadmins
Subject: [Blind-sysadmins] Service Desk Plus
Hi,
Posted on behalf of Ryan Shugart:
Hello:
To those of you using helpdesk ticketing apps in your jobs, my company
has
recently started using one of these tools to track IT department
projects, work,and also to incorporate asset tracking. Were using a
tool from Adventnet calledServiceDesk Plus
http://www.servicedeskplus.com and either Im just stupid or this is
the most clunky product to work with Ive ever
encountered. Considering my coworkers think this thing is the greatest
thing on earth and allows them to see at a glance whats going on, Im
thinking its me. So, Im wondering if anyone out there has used this
app and if anyone has some tips for a screen reader user to make working
with this app at least closer to the efficiency my coworkers are
experiencing? Especially if anyone knows how to type a date into the
app that would help as all the date edit boxes are readonly.
Thanks.
Ryan
--
allpay.net Limited, Fortis et Fides, Whitestone Business Park,
Whitestone, Hereford, HR1 3SE.
Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88.
Telephone: 0870 243 3434, Fax: 0870 243 6041.
Website: www.allpay.net
Email: enquiries@allpay.net
This email, and any files transmitted with it, is confidential and
intended solely for the use of the individual or entity to whom it is
addressed. If you have received this email in error please notify the
allpay.net Information Security Manager at the number above.
_______________________________________________
Blind-sysadmins mailing list
Blind-sysadmins@lists.hodgsonfamily.org
http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins
--
allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE.
Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88.
Telephone: 0870 243 3434, Fax: 0870 243 6041.
Website: www.allpay.net
Email: enquiries@allpay.net
This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above.
_______________________________________________
Blind-sysadmins mailing list
Blind-sysadmins@lists.hodgsonfamily.org
http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins