Hi.
For anyone that was curious, this finally got sorted out on Thursday. It took nearly 3 months to get there but was a simple settings change in Beyond Trust. We had to add Freedom Scientific Inc. as an allowed publisher in the system. From a Beyond Trust point of view it looks like my system is constantly running with elevation, but that isn't my problem.
I know we all know this but being blind in such a large company isn't fun. I initially discussed this issue with people in the company on the week of the 6th November, and it didn't get sorted out until 25th January. During this time I had to escalate the issue several times with directors, deal with HR regarding the legal ramifications of lack of access and some scary discussions based on that, try and justify why I needed JFW installed at all, and more meetings than I can shake a stick at with people who had no clues about how a screen reader worked. It took a final escalation on my part this Monday to finally get to speak to the people that run the Beyond Trust and we got the issue sorted within an hour.
I was also slightly dismayed with the support I got from both Sight and Sound and to an extent Freedom Scientific. Both companies suggested I get someone to script the software for me which wasn't the answer. To give them credit Freedom Scientific did eventually come back to me with the info that turned out to fix the issue in the end, but it took more investigation from myself and the Beyond Trust administrator to get there. The info has been sent to FS now so hopefully they will be able to help other people with this.
I actually like how Beyond Trust works, this issue was 99% dealing with process and me having to constantly remind teams to actually progress the issue. I can well understand how blind people without the determination or technical know-how wouldn't be able to survive in such a position which is a crying shame.
Thanks.
Andrew.
-----Original Message-----
From: Andrew Hodgson via Blind-sysadmins