Hi, It all depends on what you want to do, at work we would use an admin account or change the user password as a last resort by manipulating the SAM database (though if using EFS this will break the EFS encrypted files). Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: 18 February 2013 11:14 To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] How to troubleshoot a windows 7 machine without the end-users password Hi folks, I'm just wondering if it's possible to log-in to say an Admin account if you can't get access to a particular users account details? I'm curious because if there's confidential information on a laptop how would a hardware supplier gain access for troubleshooting on another account. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins