Hi all, I am working within a company where they have recently rolled out Cisco Jabber for instant messaging, video chat, teleconferencing and desktop sharing. I am blind and make use of Jaws for windows version 15 and this is not compatible with Cisco at all; it is impossible to navigate around the interface. As a short-term solution, i am using Instantbird for instant messages. This is an XMPP client only. Whilst this solves some of my problem, i am still unable to get access to the Active directory to search for and find users; instead i'm having to manually search my outlook address book and find their extension numbers to add them. This is because the Instantbird application does not support the LDAP protocol. The other problem i face is not being able to tell who is calling me on my cisco desk voip phone. So my question to the group really is have any of you faced this situation and if so how did you manage to get around it? I have already raised requests to the service team within my company who have raised this matter with Cisco and it has been escalated quite high within Cisco. I have also spoken to Sight and Sound here in the UK who offer a script development service, has anyone tried this for Jabber? does it work? I want to be sure that there are no alternative solutions before going into the lengthy process of a government access to work application and the development of the actual scripts. If anyone has an alternative application or a set of applications that would solve my problems, i would be very grateful to hear from you. My top priorities are the instant messsaging with AD access and being able to read the caller display on my voip phone. Regards, Chamandeep Singh Grover