Hi Sean, Thank you for your email. The company i work for have already raised the issue quite high within Cisco. We have been informed that Jaws will be tested soon, but obviously this does not guarantee a fix. Anyway, please could you explain more about Acces-a-phone and how it works? The model of my desk phone is 7942. As mentioned before, i am using Instantbird as an XMPP client for IM chats, however this program does not have any facility to connect to the active directory, so i am unable to search for people and retrieve their names. The two things i'd like to be able to do are to read the caller display of who's calling on my phone and possibly to even use the phone on my laptop when i am working from home and the other thing is to be able to search for users and retrieve their full info. Thank you Chamandeep Singh Grover On 6/18/14, Sean Murphy <mhysnm1964@gmail.com> wrote:
Hi,
there is solution called Acces-A-Phone that will talk to an Cisco PBx solution. You run the program and it will tell you who works. Send an email to accessibility@cisco.com and the guys there should be able to help.
also message me off line and I can help more directly. I use Jabber IM. I have posted another solution for this.
Sean On 18/06/2014 1:57 AM, Chamandeep Singh Grover wrote:
Hi all,
I am working within a company where they have recently rolled out Cisco Jabber for instant messaging, video chat, teleconferencing and desktop sharing. I am blind and make use of Jaws for windows version 15 and this is not compatible with Cisco at all; it is impossible to navigate around the interface. As a short-term solution, i am using Instantbird for instant messages. This is an XMPP client only. Whilst this solves some of my problem, i am still unable to get access to the Active directory to search for and find users; instead i'm having to manually search my outlook address book and find their extension numbers to add them. This is because the Instantbird application does not support the LDAP protocol. The other problem i face is not being able to tell who is calling me on my cisco desk voip phone. So my question to the group really is have any of you faced this situation and if so how did you manage to get around it? I have already raised requests to the service team within my company who have raised this matter with Cisco and it has been escalated quite high within Cisco. I have also spoken to Sight and Sound here in the UK who offer a script development service, has anyone tried this for Jabber? does it work? I want to be sure that there are no alternative solutions before going into the lengthy process of a government access to work application and the development of the actual scripts. If anyone has an alternative application or a set of applications that would solve my problems, i would be very grateful to hear from you. My top priorities are the instant messsaging with AD access and being able to read the caller display on my voip phone.
Regards, Chamandeep Singh Grover
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