Stephen, I've looked at it, but admittedly because we don't' have a Helpdesk I'm plate spinning in here. I would really appreciate you giving me a URL to the exact product you mean. From what I could see Openview is a umbrella system that has eh Service Desk branching off from it. If you are saying Openview is a single Help/Servicedesk solution then please provide me with the link to read more about it. Thanks, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: 01 February 2013 15:12 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Helpdesks you use in work That is why I suggested openview Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com 13581ff6-edb8-4fe2-9d8d-9677a6e429d3 Y2:13581ff6-edb8-4fe2-9d8d-9677a6e429d3 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Friday, February 01, 2013 9:05 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: Re: [Blind-sysadmins] Helpdesks you use in work Hi, It appears this isn't a Helpdesk solution in the sense we are looking for. This is more for back-end stuff. Thanks, Barry. -----Original Message----- From: Barry Toner Sent: 01 February 2013 13:55 To: 'Blind sysadmins list' Subject: RE: [Blind-sysadmins] Helpdesks you use in work Hi Stephen, I'd never heard of it. I've just asked Mr Google and found there's a number of products. The one that I'd be looking for I'm guessing is HP Service Desk, http://www.tech.proact.co.uk/hp/hp_openview_service_desk.htm Are you using this yourself? Can you comment on its accessibility? Thanks, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Stephen Guerra Sent: 01 February 2013 13:17 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Helpdesks you use in work Have you looked in to hp openview? Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Check out our 2013 New E-Catalog Web sites: www.independentliving.com www.soundbytes.com 13581ff6-edb8-4fe2-9d8d-9677a6e429d3 Y2:13581ff6-edb8-4fe2-9d8d-9677a6e429d3 -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Friday, February 01, 2013 2:56 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Helpdesks you use in work Hi folks, We've been looking at various Helpdesk solutions , with varying degrees of accessibility. Up until (if I'm honest), yesterday we've not had any even rough requirements. I was wondering what you are currently using in your work places to log Helpdesk and Service requests? I've looked at Zendesk, (very flash orientated), Sysaid (flash), Freshdesk (HTML but limited functionality, not so much an IT helpdesk as a Servicedesk), Oxygen, and a few others. Things we'd like the Help/Service Deskt o have are as follows, 1. Integration with Active Directory. If it links directly without having to import/export this would be brilliant. 2. Users can change their Active Directory passwords. 3. Various reporting functions for Managers. 4. SLA integration 5. Dispatcher rules, (though this isnt' critical) 6. Knowledge base both for users and technicians. 7. Canned responses 8. Ability to enforce users submit tickets via the web portal, instead of email 9. Customisable categories of requests, that can expand into sub-categories. EG. Software links to Microsoft, links to Office, links to outlook. 10. Re-branding to fit with company design. 11. Ideally can be tested in the cloud but hosted in-house. If not ideally UK based data centres. We're really up against time and I'll owe you all a pint if you can give me some pointers of what you're using and if it meets any or all of the above requirements. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins