Hi, I've a machine here with a btinternet.com address, that has been spotty on authenticating for a few weeks. The wife to be finally got fed up and nabbed me to go fix. Here's what I've tried 1. Delete and re-enter the email account information. 2. Going online to change the account password. 3. Trying to re-enter the new account password. 4. Creating a new Outlook profile, and putting the email account into it. 5. For giggles using their ISP help software, and letting it automatically enter the information. it still fails on the pw authentication 6. Ringing the lovely people at the outsourced call centre. Explaining the above steps and having the guy go, "Uh" "Then having him change the pw". Still nothing working. Thoughts? Regards, Barry.