To all-
As previously stated, this is not specific to anyone!
Serotek's RAM and Rim are a suitable and very usable alternative to Daimeware, where most companies do not have Daimeware automatically as part of its system/network resources.
Taking acception to and calling out Serotek's products and lumping it in with other AT vendors who's products do not even remotely come close to the productivity that RAM and RIM offer and provide is 100% silly and sinful.
I agree as an advocate for equal consideration and access, that we should utilize what is in place. But where the situation exists, where no remote software is present or that has been considered, RAM and RIM should be considered.
If Daimeware is such a rebust and wonderful product, and if it works for you, why not provide a detailed instruction file on how to use it with all AT products.
Who is to say that, (though not eing specific)"that your not on the compensation list for Daimaeware.
I use LogMeIn but its not really accessible?
I have contacted the manufacturer of LogMeIn and have not reached a complete understanding with the developers as to how to make it usable with a screen reader.
Also, with Widnow Eyes or Jaws, if you have more then three machines, the network Licenses for each product to be installed on each machine certainly is more spendy then RAM or RIM.
I am a System/Network admin for a network of 50 users and 5 servers, and RAM is my product of choice.
It may not work for others, but in terms of an out-of-the-box solution, "it just works."
This is my 2 cents, but would agree, if your going to rant, bring all the facts whether economic, effective and/or beneificial for the group.
Stephen Guerra
Assistive Technology Specialist and Technical Operations
independent living aids, LLC | SOUNDBYTES
200 Robbins Lane
Jericho, New York 11753-2341
Phone: 800.537.2118
Direct: 516.450.3817
Fax: 516.450.3842
E-mail: stephen@independentliving.com
Web sites: www.independentliving.com
www.soundbytes.com
-----Original Message-----
From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh OHeiligh
Sent: Tuesday, November 06, 2012 6:52 AM
To: Blind sysadmins list
Cc: Blind-sysadmins
Subject: Re: [Blind-sysadmins] remote vpn software, screen readers, and a hlp desk support position
Sorry, I'm going to rant for a minute but it's not specifically as a result of this question or indeed David Mehler.
The problem I have with this is if a company is licenced for Dameware in their organization then because we rely on an assistive remote access solution we are requiring the company to purchase more costly software just so as we can do the same job. This is not acceptable in my opinion.
Companies cannot be expected to shell out for RAM or RIM or any varient of these solutions when they already have something like Dameware and it is suiting the majoritie of their employees. This isn't a complaint against Serotek or any other assistive technology company. It's a complaint against blind computer users who just expect that companies can simply add more software onto their infrastructure. To install Jaws on all of these workstations and servers I had to jump through hoops for the first year.
This company employed me because of my skillset and experience. They share my opinion that they should not have to adapt their software environment to facilitate me. I applied for, and achieved this role because I am good at what I do. I told my employer that they should not see my visual impairment as a barier as I would do the job just as well if not better than any other applicant. It is therefore my responsibility to ensure that my employer does not need to spend any money or spend any time on adaptations that they wouldn't have to spend for another employee. in my opinion this is what I think equality and equal oppertunities for people with disabilities is meant to be. Not a bat that companies are bet over the head with to get them or agencies to pay for assistive solutions, but a kick in the ass for people with disabilities to make them strive to play on the same level as everyone else.
This places a huge burden on me but it's one that I know I have to take because if I was to submit to the norm out there and expect the company and agencies to pay for my assistive technology then I would not deserve this job. Someone sighted would be able to do it just as well without causing the company as much hastle.
So to conclude, I would suggest to both David and Stephen that instead of looking at an assistive application such as those made by serotek that you investigate dameware yourself and see what it can do for you.
Dameware isn't the worst application out there. I used it to provide remote support for about two years. The only part that isn't really accessible is the remote desktop. Use the remote assistance in window eyes or Jaws Tandem if you need to shaddow someones session or if you just need to connect in to install software use remote desktop. yes, Tandem needs a screen reader on the other computer but most users are able tos tart it and launch a tandem session when needed.
For most troubleshooting, printer changes, service administration and evenbiewer analysis the MMC is absolutely great. The less you need to shaddow someones session the better and ultimately it will make you a better system administrator.
This is just my opinion of course.
I just want people to remember that companies don't have bottomless pits of money. As a person with a visual impairment you have to sholder the responsibility of ensuring that you can play on a level field. This responsibility shouldn't be placed on the company your working for. At the end of the day, if you place that responsibility on someone elses shoulders then you cant seriously expect to be employed on equal merrits compared to sighted people who may be applying for the same position.
From: "Stephen Guerra"
Daimeware is not accessible but you should look into Remote AccessManager by Serotek http://ram.serotek.com
/This is screen reader friendly
Stephen Guerra Assistive Technology Specialist and Technical Operations independent living aids, LLC | SOUNDBYTES 200 Robbins Lane Jericho, New York 11753-2341 Phone: 800.537.2118 Direct: 516.450.3817 Fax: 516.450.3842 E-mail: stephen@independentliving.com Web sites: www.independentliving.com www.soundbytes.com
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of David Mehler Sent: Monday, November 05, 2012 9:06 AM To: blind-sysadmins Subject: [Blind-sysadmins] remote vpn software, screen readers, and a hlp desk support position
Hello,
I've got the possibility of getting a Help Desk support position. They use a vpn software package called I think daymeware I doubt that's spelled right, and apparently the machines are tagged so all a tech has to do is enter that tag and get on to the box. This is for any call that requires remote work, simple stuff I can troubleshoot or use group policy or active directory if enabled. I was wondering if this vpn package was known and how well I could do the remote job with a screen reader?
Thanks. Dave.
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