Bary,
Let me know what you settle on.
I have set up a web and email based help desk for my own company at
http://helpdesk.computersupportservices.ie/ with the email address
helpdesk@computersupportservices.ie
This works quite well. It sends out alerts to remind me when cases are
over due and the web UI is very accessible. More importantly, I can mess
about with as much as I want because it's an open source package installed
on one of my own servers.
Regards
Darragh Ó Héiligh
Fujitsu
Offices of the Houses of the Oireachtas,
Fredrick Building,
South Fredrick Street,
Dublin2
Telephone: +353 (1) 618 3559
Email: darragh.oheiligh@oireachtas.ie
Internet: http://www.oireachtas.ie
From: Barry Toner
To: Blind sysadmins list ,
Date: 02/10/2012 21:29
Subject: [Blind-sysadmins] Helpdesk tracking
Sent by: "Blind-sysadmins"
Hi folks,
I'm due to start a IT Support role in a couple of weeks.
The company is yet to go through ITIL v3 or a similar best practice
solution. ERGO, there's no SLA's *screams, laughs*. We've also currently
no Heldesk software. * miss-spelt on purpose*
Would any of you have suggestions how I can track my own jobs until such
time? I thought of a simple Spreadsheet, but I'd really like alerts.
Is there an online solution I can use or something else you think you
might do if in a similar position?
Currently it appears whoever shouts the loudest and longest gets there job
done.
BTW. I will be helping to implement ITIL, but until such time I need
something to help me and ultimately the rest of the team out.
Cheers,
Barry.
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