Hi Brian, cheers for this explaination. I'll grab you on Skype. It'll probably be tomorrow though, s I'm heading out tonight to a concert then to meet a friend for his birthday drinks. Cheers again, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Brian Moore Sent: 29 September 2012 16:38 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Remote support solutions Hi. I have to agree with Steve here. This is what I have been using for the last couple of years. The price is a little steap but it has saved me countless hours of effort in remote supporting machines. There are some issues with any machine that has a newer version of Jaws on it as it will be unhappy if you reboot and have jaws starting automatically as jaws will crash everytime. I have also had issues with machines with jaws running have problems when uac dialogues come up and not being able to interact with the uac dialogue and having to get the user to do it but since you will likely mostly be supporting sighted users with no screen reader, this won't be an issue. feel free to round me up on skype and we can even have a play with it if you want. going to hardware store but will be back in an hour or so and should be on skype all day after that. Brian. On 29/09/2012 11:26 AM, Barry Toner wrote:
Hi Steve,
Thanks for coming back so quickly. Can you tell me how RIM is implemented? Is it software that installs onto a central server within the org? Is it a Server all in one piece of hardware? I've a meeting on Monday and I'd like to give them as much information as possible. I'm sure there'll be some policy hick ups, which is why I'd like as much info and as many options as possible.
Cheers again, Barry.
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Steve Nutt Sent: 29 September 2012 16:23 To: 'Blind sysadmins list' Subject: Re: [Blind-sysadmins] Remote support solutions
Hi Barry,
The advantage of RIM is that it is screen reader independent. That is to say that you can remote support a machine with no screen reader on it, since RIM runs System Access remotely on your local PC, an end user needn't even know you have a screen reader. Even better though, if the end user does have a screen reader, such as Window-Eyes, you will get the audio from that screen reader, rather than System Access running. It supports, Window-Eyes, JAWS and NVDA. I don't think it supports Supernova at this time.
Disclaimer: I am a UK reseller of RIM, but I think it is the perfect solution for me as a blind technician.
If you want a 30 day no obligation demo, please feel free to contact me.
All the best
Steve
-- Computer Room Services 77 Exeter Close Stevenage Hertfordshire SG1 4PW Tel: +44(0)1438-742286 Mob: +44(0)7956-334938 Fax: +44(0)1438-759589 Email: steve@comproom.co.uk Web: http://www.comproom.co.uk
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: 29 September 2012 16:14 To: Blind sysadmins list Subject: [Blind-sysadmins] Remote support solutions
Hi,
I've just accepted a job that will require me to do some RS. I'd like some feedback on solutions people are using with screen readers.
If you can give me a couple of paragraphs on what you're using and how (roughly), it's implemented. I'm talking high level, I'm not asking you to write me a tutorial. Also any pro's cons.
The ones I've heard of but have no experience or any technicians views on them yet, are installing JFW/Win Eyes on a Citrix Server, the company has and owns their Citrix server so this may be an option. The other is Remote Incident Manager (RIM) http://t.co/6oLmlWqt
I'm working in the UK, so our government Access To Work may be an option to help fund the latter solution, if it's cleaner, less performance issues, eg dicy audio than the Citrix stuff.
Cheers, Barry.
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