Bary, Let me know what you settle on. I have set up a web and email based help desk for my own company at http://helpdesk.computersupportservices.ie/ with the email address helpdesk@computersupportservices.ie This works quite well. It sends out alerts to remind me when cases are over due and the web UI is very accessible. More importantly, I can mess about with as much as I want because it's an open source package installed on one of my own servers. Regards Darragh Ó Héiligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: Barry Toner <barry@barry-toner.co.uk> To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org>, Date: 02/10/2012 21:29 Subject: [Blind-sysadmins] Helpdesk tracking Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas ríomhphoist an Oireachtais agus séanadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais...