Have you tried using their automated phone system? I saw someone else have this problem on the MS forum and they didn't say it can't be done On 10 April 2018 at 09:05, David Mehler <dave.mehler@gmail.com> wrote:
Hello,
I've got probably a unique situation here.
I'm dealing with a guy who bought win7 home premium x64 with his custom built computer. During the free upgrade period to win10 he went for it. Now having issues he has reverted to 7 which essentially means a clean reinstall. His key which was formerly working now is not showing up as valid.
Does anyone have a fix?
Time sensitive.
Thanks. Dave.
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