Hi Billy,
Thanks for the info.
Will have a look at the latest osticket version.
I found a new demo still being a little bit funky with dropdown lists and some buttons.
Though i can't see a version number somewhere in the admin panel.
So seems i might need to install a test system over here.
Thanks and greetings,
Simon
Mit freundlichen Grüßen
Simon Eigeldinger
Organisation, Prozessmanagement, Informatik
Nebengebäude 1, OG1
Stadt Hohenems
Kaiser-Franz-Josef-Straße 4
6845 Hohenems
T: +43 5576 7101-1143 | E: simon.eigeldinger@hohenems.at | www.hohenems.at
Diese Nachricht und allfällige angehängte Dokumente sind vertraulich und nur für den/die Adressaten bestimmt.
-----Ursprüngliche Nachricht-----
Von: Billy Irwin
Gesendet: Montag, 18. September 2023 21:46
An: Mailing list for blind system administrators
Betreff: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS
Hi All,
I am the primary admin for our system at work. We use Manage Engine Service Desk Plus. I think there is a free level and it is mostly accessible. The only thing I have found issue with thus far for the most part is the service pack updating process. We did use OSTicket and the latest version is accessible. This was a fresh install I did for a client about a month ago.
Best,
Billy
-----Original Message-----
From: Chris Nestrud
Sent: Monday, September 18, 2023 11:17 AM
To: 'Mailing list for blind system administrators'
Subject: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS
Probably worth a look, they're a pretty old product in this space, and based on the occasional RT tickets that I come across, their interface is classic and functional.
-----Original Message-----
From: Eigeldinger Simon
Sent: Monday, September 18, 2023 9:00 AM
To: Mailing list for blind system administrators
Subject: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS
Hi Chris,
Well as long as i can work with it, it should be fine.
I don't mind if it has an official accessibility certificate or not.
But as long as it is working for us.
I am the main ticket assigning and management guy in here.
So I need something that I can use without issues and see quickly which tickets are assigned or not.
Greetings,
Simon
-----Ursprüngliche Nachricht-----
Von: Chris Nestrud
Gesendet: Montag, 18. September 2023 15:46
An: 'Mailing list for blind system administrators'
Betreff: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS
If accessibility is a deciding factor, I'd take a look at RT, https://bestpractical.com/
-----Original Message-----
From: Eigeldinger Simon
Sent: Monday, September 18, 2023 8:34 AM
To: Mailing list for blind system administrators
Subject: [Blind-sysadmins] Ticket Systems like osTicket and OTRS
Hi all,
At the moment I am looking for a new ticket system.
Currently we are using a very old version of osTicket because of some accessibility issues.
Which ticket system are you using in your daily work?
And how accessible is it with screen readers?
Is it free/open source?
If not how much does it cost?
Greetings and thanks to all who can write in, Simon _______________________________________________
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