Hi:
That's great that ServiceDesk is accessible now, we used it at a company I worked at about 20 years ago and it was horrible, and the people at Manage Engine were not too fun to work with. Of course being a Microsofty I kind of have to recommend Dynamics, although I do so mostly jokingly because I think a full Dynamics system is way overkill for what you're looking for. However, I've interacted with quite a few places using Service Now, and at least from the person filing the request's standpoint it seems pretty accessible, would that be more inline with what you need?
Ryan
-----Original Message-----
From: Billy Irwin mailto:billy.irwin@outlook.com>
Reply-To: Mailing list for blind system administrators mailto:blind-sysadmins@lists.hodgsonfamily.org>
Date: Monday, September 18, 2023 at 1:46 PM
To: Mailing list for blind system administrators mailto:blind-sysadmins@lists.hodgsonfamily.org>
Subject: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS
Hi All,
I am the primary admin for our system at work. We use Manage Engine Service Desk Plus. I think there is a free level and it is mostly accessible. The only thing I have found issue with thus far for the most part is the service pack updating process. We did use OSTicket and the latest version is accessible. This was a fresh install I did for a client about a month ago.
Best,
Billy
-----Original Message-----
From: Chris Nestrud mailto:ccn@chrisnestrud.com>
Sent: Monday, September 18, 2023 11:17 AM
To: 'Mailing list for blind system administrators' mailto:blind-sysadmins@lists.hodgsonfamily.org>
Subject: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS
Probably worth a look, they're a pretty old product in this space, and based on the occasional RT tickets that I come across, their interface is classic and functional.
-----Original Message-----
From: Eigeldinger Simon mailto:simon.eigeldinger@hohenems.at>
Sent: Monday, September 18, 2023 9:00 AM
To: Mailing list for blind system administrators mailto:blind-sysadmins@lists.hodgsonfamily.org>
Subject: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS
Hi Chris,
Well as long as i can work with it, it should be fine.
I don't mind if it has an official accessibility certificate or not.
But as long as it is working for us.
I am the main ticket assigning and management guy in here.
So I need something that I can use without issues and see quickly which tickets are assigned or not.
Greetings,
Simon
-----Ursprüngliche Nachricht-----
Von: Chris Nestrud mailto:ccn@chrisnestrud.com>
Gesendet: Montag, 18. September 2023 15:46
An: 'Mailing list for blind system administrators'
mailto:blind-sysadmins@lists.hodgsonfamily.org>
Betreff: [Blind-sysadmins] Re: Ticket Systems like osTicket and OTRS
If accessibility is a deciding factor, I'd take a look at RT, https://bestpractical.com/ https://bestpractical.com/
-----Original Message-----
From: Eigeldinger Simon mailto:simon.eigeldinger@hohenems.at>
Sent: Monday, September 18, 2023 8:34 AM
To: Mailing list for blind system administrators mailto:blind-sysadmins@lists.hodgsonfamily.org>
Subject: [Blind-sysadmins] Ticket Systems like osTicket and OTRS
Hi all,
At the moment I am looking for a new ticket system.
Currently we are using a very old version of osTicket because of some accessibility issues.
Which ticket system are you using in your daily work?
And how accessible is it with screen readers?
Is it free/open source?
If not how much does it cost?
Greetings and thanks to all who can write in, Simon _______________________________________________
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