Hi guys, Just wondering if anyone here is working for Apple? I have a job at the moment with them and am finding I’m struggling a bit with the chat client (Avalon), that Service, and sales agents use for the online store. Tab doesn’t work consistently, window spots when set don’t save. I’m setting them to allow me to quickly jump into the info section that gives customers details such as country, IP, referring page, and then back to the chat transcript and to the edit field. I notice VO gets stuck in the timer occasionally, or stuck in the HTML chat window, stopping interacting doesn’t get me out, I just have to quit and re-load VO. My current role is an online sales agent for the online store and there’s lots of KPIs, Quality, and compliance that I need to hit. I’m doing it but there’s allot to be desired about the chat software’s accessibility. I’m finding that I am getting frustrated and am just mentally done in because I’m hitting so many keystrokes to get the simplest feedback that my colleagues can just glance at and it could be so much better. FYI, I’m using El Capitan and because VO is baked into the OS I’m being allowed to set up a test machine with Sierra to see if Window Spots is fixed yet or not. It’s a funny position because while I am employed by another company I am contracted to Apple so I don’t have direct contact with Apple or I’d be trying to speak to the Developers Managers. I’ve sent a detailed email outlining my frustrations to my Manager along with suggestions for improvement and they are taking it on-board but would like us to explore what we can before going to Apple. If anyone works in Apple in general, or in the accessibility team, or even has contacts in the Avalon team or any general Mac OS and VO suggestions of things I can do better it would be really appreciated. I’m liking the job as it’s a break from IT Support roles, but still let’s me play with and talk about cool new consumer and professional software, hardware and accessories. Plus I’m in a good team and have a decent Manager. If I can iron out some of the bugs it could be so much better and not as mentally draining. I’m also hoping that this job may lead down the line to roles I can apply for directly within Apple, perhaps in AppleCare for example. Cheers, Barry.