Andrew,
I'm glad you were able to get this worked out satisfactorily. Thanks for
sharing the solution with the rest of us.
-----Original Message-----
From: Andrew Hodgson via Blind-sysadmins
Sent: Saturday, January 27, 2024 6:20 AM
To: Mailing list for blind system administrators
Cc: Andrew Hodgson
Subject: [Blind-sysadmins] Re: Teams woes on a new laptop install
Hi.
For anyone that was curious, this finally got sorted out on Thursday. It
took nearly 3 months to get there but was a simple settings change in Beyond
Trust. We had to add Freedom Scientific Inc. as an allowed publisher in the
system. From a Beyond Trust point of view it looks like my system is
constantly running with elevation, but that isn't my problem.
I know we all know this but being blind in such a large company isn't fun. I
initially discussed this issue with people in the company on the week of the
6th November, and it didn't get sorted out until 25th January. During this
time I had to escalate the issue several times with directors, deal with HR
regarding the legal ramifications of lack of access and some scary
discussions based on that, try and justify why I needed JFW installed at
all, and more meetings than I can shake a stick at with people who had no
clues about how a screen reader worked. It took a final escalation on my
part this Monday to finally get to speak to the people that run the Beyond
Trust and we got the issue sorted within an hour.
I was also slightly dismayed with the support I got from both Sight and
Sound and to an extent Freedom Scientific. Both companies suggested I get
someone to script the software for me which wasn't the answer. To give them
credit Freedom Scientific did eventually come back to me with the info that
turned out to fix the issue in the end, but it took more investigation from
myself and the Beyond Trust administrator to get there. The info has been
sent to FS now so hopefully they will be able to help other people with
this.
I actually like how Beyond Trust works, this issue was 99% dealing with
process and me having to constantly remind teams to actually progress the
issue. I can well understand how blind people without the determination or
technical know-how wouldn't be able to survive in such a position which is a
crying shame.
Thanks.
Andrew.
-----Original Message-----
From: Andrew Hodgson via Blind-sysadmins
Sent: Friday, November 3, 2023 6:11 PM
To: Blind sysadmins list
Cc: Andrew Hodgson
Subject: [Blind-sysadmins] Teams woes on a new laptop install
Hi.
I'm a bit stuck at the moment with an issue on Teams. The company I work for
has recently been taken over by a large corporate and this morning they
wiped my laptop in the expectation I would reformat it with a clean install
and provision it with their InTune. This seemed to go well at first, I
installed Windows 11 23H2 from an ISO I downloaded, and the provisioning was
successful.
They are using the BeyondTrust Privilege Manager to stop people installing
software and even though I have extra perms to install I am still prompted.
Getting JFW 2024 installed was a bit of an issue. This also does some other
lockdown of the system but unsure what and how it is locked down.
The main issue though is that the InTune installed Teams on the device, and
when I go into Teams I get absolutely no speech in any part of the app. I
have tried several things to rectify this without issue. Its Teams Classic
version 1.6.00.28554 that is installed. The version of Office they have
installed is 16130.20810 which is from the 2302 semi-annual enterprise
channel.
Has anyone seen this issue where Teams is completely unusable with JFW? At
this point I'm not sure if it's a problem with this BeyondTrust software or
something in Teams, but its going to cause me a bit of a headache next week
if I can't get this resolved quickly.
Thanks.
Andrew.
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