I have not configured it, but I have seen the interface and it looked quite accessible. Sent from my iPhone
On Jan 8, 2015, at 6:17 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Thanks Chris,
I was looking at that before.
I think I even installed it!
Just spinning up the VM that I had it on to see how far I got.
If I remember correctly, it takes a lot of time to get this fully configured and the installation fee is almost $9000!
Have you ever configured it?
Regards
Darragh
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Chris Nestrud Sent: 08 January 2015 11:47 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Support tools. / incident tracking.
What about RT from Best Practical?
Sent from my iPhone
On Jan 8, 2015, at 4:16 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Hello,
I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up.
Autotask has become completely inaccessible.
I really cant manage people with this tool because I have lost all access to the dash boards.
I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins