Hi Alex, I've just had a quick look at that when I saw your suggestion. Looks promising, I'll bare it in mind! It would certainly be allot nicer than a plain old boring spreadsheet, I see there's reminders, status, and priorities. Cheers, Barry. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Alex Coleman Sent: 02 October 2012 21:34 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Helpdesk tracking Would something as simple as Outlook's Tasklist View get you by until something better comes along? -----Original Message----- From: Barry Toner [mailto:barry@barry-toner.co.uk] Sent: Tuesday, October 02, 2012 4:30 PM To: Blind sysadmins list Subject: [Blind-sysadmins] Helpdesk tracking Hi folks, I'm due to start a IT Support role in a couple of weeks. The company is yet to go through ITIL v3 or a similar best practice solution. ERGO, there's no SLA's *screams, laughs*. We've also currently no Heldesk software. * miss-spelt on purpose* Would any of you have suggestions how I can track my own jobs until such time? I thought of a simple Spreadsheet, but I'd really like alerts. Is there an online solution I can use or something else you think you might do if in a similar position? Currently it appears whoever shouts the loudest and longest gets there job done. BTW. I will be helping to implement ITIL, but until such time I need something to help me and ultimately the rest of the team out. Cheers, Barry. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins