I use it every day at work. It's one of the worst experiences I've ever had. I even had a bunch of custom scripts put in, but even that didn't do any good. I know exactly what you mean. I'll tell you more when I'm not dictating on my phone.
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From: Blind-sysadmins on behalf of Andrew Hodgson
Sent: Friday, June 1, 2018 6:19:16 AM
To: blind-sysadmins@lists.hodgsonfamily.org
Subject: [Blind-sysadmins] Service now - is it as usable as it could be with a screen reader
Hi,
I have just started using Service Now as part of my new job. i am mainly raising change control items, and adding to tickets.
I am finding it a slog to use with JFW and Chrome/Firefox. It is very unclear when fields are read only, there seems to be non-standard combo boxes on the fields, and I am often shunted around on the page for no reason.
Is anyone else having similar experiences? i don't know to what extent the system is customisable by the company, even though it is hosted by Service Now.
Thanks.
Andrew.
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