We use osTicket for our ticketing system. works well for what we need it. www.osticket.com its free. Greetings, Simon Am 28.02.2018 um 20:30 schrieb Billy Irwin:
Hi Kelly,
RT is very nice, but doesn't have stuff like Software Management and MDM for devices on the network. I want to push patches and other software out. I still may use RT for our internal service desk...
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Kelly Prescott Sent: Wednesday, February 28, 2018 2:18 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: Re: [Blind-sysadmins] IT Management
If you like saving money and are into open source, RT from best practical solutions is awsome! https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbestpractical.com&data=02%7C01%7C%7C8cb1bd88040742ffd6db08d57ee00eba%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636554423139895754&sdata=pOif5tsXXE1P95cyzpP7FpxCl%2FuVmqc4oUj%2FfnS9dYU%3D&reserved=0 It has a lot of features, aset tracking and real time response if you install it. It is complicated and takes some work to get your head around it, but it is really customizable and I have never had access trouble with it.
-- Kelly Prescott
On Wed, 28 Feb 2018, Billy Irwin wrote:
Greetings All,
I recently got a promotion to a new position at my company. I am the new I.T. Systems Administrator II. We have almost 100 users and are still growing. I have a decent budget to work with and I am considering getting something for managing tickets, installation of software and inventory just to name a few. Also a MDM will be very helpful. Also to add I've built an Active Directory Domain with 3 DC's 1 of which is at a different physical location. I am using GPO to their full potential except Microsoft wants us to move to Windows 10 enterprise to gain the rest of the features. One option I am looking at is Manage Engine. I am primarily a JAWS user so accessibility is of much importance. Any advice is greatly appreciated.
Thanks Kindly,
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