Folks, I've a fairly big meeting coming up tomorrow and would appreciate any and all of your thoughts. Both in-terms of suggestions of what I've said below, as well as what I can go armed with for tomorrow's meeting. Hi Brian, 14:00/17:00 at my desk is fine for tomorrow. Looking at the areas to be covered I have some immediate thoughts, but will consider in-depth prior to our meeting. 1. Are you able to access and configure our Wyse thin client terminals. I would need a scenario for this to be able to provide a possible answer. I would also need further information on say how you or Liam would configure the Wyse Thin Client Terminals. How easily and effectively can you perform admin tasks within Windows Server 2003 and 2008? I've asked Liam to create an admin username and password for you in this respect. There are two possible routes. Either we have JAWS installed on the Server and use it's RDP licence to allow me to remote from my desktop into the Windows servers. Or depending on the tasks to be performed we look at the Remote Admin tools through the Microsoft Management Console 2. How easily and effectively can you perform admin tasks within the Citrix environment? This would again depend on the specific tasks that are required of me. Though I suspect we would need to look at Remote Admin options or JAWS with it's Citrix licence. Which we need to go through the Access To Work letter together for me to be clear how I go about ordering JAWS. I know plenty of UK distributors, but not what the Access To Work process is for this. 4. Are you able to utilise the Wasp Asset Management software and printer? How will you identify ICT assets to go on the inventory? 3. What would you require to be able to manage the storage, allocation and re-ordering of ICT consumables (printer toners, thin clients, keyboards, mice etc.)? I would require a storage room with shelves and be allowed to organise this room myself. I would propose using my Pen Friend labeller to tag each item that isn't' apparent solely through touch. EG. Printer Toners. In-terms of allocation if the user was located within HQ I would retrieve their requested item, and contact them to arrange they pick the item in question up at my desk. Regarding re-ordering. I have ordered Toners from the Supplies Team several times. I typically request a quote, if I'm unsure on the pricing I confirm with Liam that he's happy. I then retrieve the PO book and forward the quote to Brendan in Finance who completes the PO, scans it in, emails it back to me. I then save this attachment, and send an email to the Supplies Team to place the order. I then complete the next available section in our ICT Purchases spread sheet. Can you access our current Trend anti-virus solution in order to perform routine checks and generate reports? I have yet to be shown where this is located on our Servers. However, I have been able to use the client installed on my desktop. I would expect this should be reasonably accessible or can be made so. Either with a bit of time to allow me to familiarise myself with it or scripting for JAWS. 7. Can you access MailMarshall in order to perform routine checks, manage quarantined mail and generate reports? I've honestly no idea as I haven't looked at this software as of yet, or how we access it. 8. Can you access Cloudstream services to perform routine checks, manage quarantined mail and generate reports? I've honestly no idea as I haven't looked at this software as of yet, or how we access it. 9. What conclusions have you reached about helpdesk software? What are you thoughts about Spiceworks? 10. How effectively can you utilise the PRTG network management software? Regards, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001