I tried out their helpdesk products a few years ago. I say avoid their products like the pleague. Not just accessibility issues, but the support we got even for normal issues was horrible. Ryan -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Barry Toner Sent: Thursday, February 14, 2013 4:40 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Manage Engine Folks, Have any of you used this? Good, Bad? It looks like it might be riddled with JAVA? We're back at the drawing board and the heats turning up in here. I need to find an Accessible Helpdesk solution that has asset management, and AD integration ASAP or there might have to be some serious conversations... Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins