Andrew, I have done more than three and have never received an email from FS. I usually call and speak to someone when I request resets. Greg L. Bobo Customer Service Matrix Systems, Inc. 7550 Paragon Rd. Dayton, OH 45459 937.438.9033 x2228 office 937.438.0900 fax www.matrixsys.com -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Tuesday, November 18, 2008 11:00 AM To: blind-sysadmins Subject: Re: [Blind-sysadmins] JFW activation Hi, I have never had an issue up until now. To be honest there was no problem in getting reactivated, it was just the tone of the email suggested there may be an issue if I continued doing resets. This is the third time I have reset this year, mainly due to the laptop upgrade and the driver issue I had with Vista on Sunday. Andrew. -----Original Message----- From: Bobo, Greg [mailto:Greg.Bobo@matrixsys.com] Sent: 18 November 2008 16:00 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] JFW activation Andrew, Wso far I haven't had any problems with activations, at home or at work. I am currently rebuilding two computers at home and we will see how FS acts. Greg B. Greg L. Bobo Customer Service Matrix Systems, Inc. 7550 Paragon Rd. Dayton, OH 45459 937.438.9033 x2228 office 937.438.0900 fax www.matrixsys.com -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: Tuesday, November 18, 2008 10:56 AM To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] JFW activation Hi, Anyone else had issues getting activation resets from Freedom Scientific? I normally request a reset around twice per year, but this time I had an issue where I upgraded the RAM in my laptop, causing me to have to activate again, then this weekend I tried to install Vista, activated, and had a driver crash which meant reinstalling. I did get the activation count reset, but I got a message stating that they have noticed that I had to have the account reset a few times, and to contact support if this continued happening. I am frankly unhappy with the current activation process, and wonder if anyone has got FS to work round it in their situation? At work its even worse since due to the license type I was given I only have one activation, which means that if I need to reinstall I am going to have to reset it afterwards. Thanks. Andrew. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins -- allpay.net Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford, HR1 3SE. Registered in England No. 02933191. UK VAT Reg. No. 666 9148 88. Telephone: 0870 243 3434, Fax: 0870 243 6041. Website: www.allpay.net Email: enquiries@allpay.net This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the allpay.net Information Security Manager at the number above. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/mailman/listinfo/blind-sysadmins