It looks like RIM and RAM require a service to be running on any computer that you plan to access. Also, an end user's keystrokes are echoed back to them when they are entering a keyword to access a session.
The host is the program which is installed on each end-user's machine. It is provided as a Windows Installer (MSI) package, so system builders and technicians have flexibility in deployment options. Once deployed, the host software sits quietly in the background except when remote access is required. It makes no permanent system configuration changes, except to install itself as a Windows service. If not for a small icon in the system tray (normally located at the bottom of the screen), users would not notice that the host software was present until they needed it. The host software plays a crucial role in RIM's accessibility. Because the host software communicates with System Access, it can provide speech output to visually impaired technicians when they access it remotely. However, the end-user does not hear this speech output unless he or she is already running a separately installed copy of System Access. If the end-user is running another known screen reader, the host software informs the technician. If the end-user is running JAWS for Windows or Window-Eyes, the host will even send the screen reader's speech output to the client so the technician will hear it. [...] 3. The end-user presses Control+Shift+Backspace from anywhere in his or her system to invoke the remote incident feature of the host software. 4. The host prompts the end-user for the incident keyword, both visually and through speech output, even if the end-user's screen reader or other assistive technology is not functioning. 5. The end-user enters the keyword provided by the technician. The host echoes the letters the end-user types both visibly and audibly. Chris On Mon, Dec 14, 2015 at 10:48:40AM +1100, Sean Murphy wrote:
That is good to know. How well does it work with console apps and other none standard products? What limitations is there?
On 13 Dec 2015, at 4:02 pm, Ryan Shugart <rshugart@ryanshugart.com> wrote:
Actually, the solutions from Serotek do not. They will use one if its there but they do not require the remote machine to run a screen reader. I think they are the only ones in this category. Remote Access Manager and Remote Incident Manager. I looked at RAM for my office a few years ago when I was doing more enduser troubleshooting for just that reason, we got a demo of it, but ended up not going with it as I moved into more server facing job duties. Ryan
On Dec 12, 2015, at 7:13 PM, Sean Murphy <mhysnm1964@gmail.com> wrote:
All,
The problem with all the remote control solutions is that you require screen reader to be installed. Thus if you support customer???s who do not like this or have a platform that your software doesn???t work on. Then you are out of luck.
It is fine for internal customer???s as you can educate. Far more difficult for external customers.
Sean
On 12 Dec 2015, at 2:34 pm, Guerra Access Technology Training LLC <gaccesstt@gmail.com> wrote:
JAWS Tandem, Remote Incident Manager,
Respectfully,
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-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Kathryn Jedynak Sent: Friday, December 11, 2015 7:15 PM To: Blind sysadmins list <blind-sysadmins@lists.hodgsonfamily.org> Subject: [Blind-sysadmins] remote desktop solutions
Hello all: I would like to know what remote desktop solution do you use for helpdesk support? Do any of you use the remote assistance feature that comes with system center? I find system center clunky to use with a screen reader. In my experience, Window Eyes works the best with it so far. It looks like nvda remote is the most responsive right now. Is anyone using either nvda by itself or nvda remote in a corporate environment? I know there was a post on here about the nada remote relay server developed by techno-es. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
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