If accessibility is a deciding factor, I'd take a look at RT,
https://bestpractical.com/
-----Original Message-----
From: Eigeldinger Simon
Sent: Monday, September 18, 2023 8:34 AM
To: Mailing list for blind system administrators
Subject: [Blind-sysadmins] Ticket Systems like osTicket and OTRS
Hi all,
At the moment I am looking for a new ticket system.
Currently we are using a very old version of osTicket because of some
accessibility issues.
Which ticket system are you using in your daily work?
And how accessible is it with screen readers?
Is it free/open source?
If not how much does it cost?
Greetings and thanks to all who can write in,
Simon
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