Hello all, I've been after this kind of solution for a while now but I don't think I've asked about it on this list before. We use Whats up gold in our infrastructure for monitoring and it is absolutely brilliant. However, I want a fall back system just for me. I can run this in windows or Linux. I really don't mind. The main thing is, it needs to be free and it needs to be absolutely accessible. Alerts need to be given very easily. Preferably not through Email. I have enough messages coming to me every day as it is! Oh, I don't want to spend an age configuring this either. My time is very limited at the moment. Almost every minute is either spent on supporting the infrastructure, patching or project work. I'm almost thinking of writing a few bash scripts and running them using cron jobs. The first will just take a list of server's and IP's. It will ping them every 30 seconds. If it doesn't get a response then it holds the server name in a text file. If it doesn't get a response the next time it writes a message to the console. I might even make that message spoken using Realspeak. If the server starts responding to pings again, the message is removed from the console and Realspeak could say that it's all clear again. what are your thought's? Any sample scripts or application suggestions would be very appreciated. Regards Darragh � H�iligh Fujitsu Offices of the Houses of the Oireachtas, Fredrick Building, South Fredrick Street, Dublin2 Telephone: +353 (1) 618 3559 Email: darragh.oheiligh@oireachtas.ie Internet: http://www.oireachtas.ie From: "Barry Toner" <Barry.Toner@clanmil.org.uk> To: <blind-sysadmins@lists.hodgsonfamily.org>, Date: 01/02/2013 08:56 Subject: [Blind-sysadmins] Helpdesks you use in work Sent by: "Blind-sysadmins" <blind-sysadmins-bounces@lists.hodgsonfamily.org> Hi folks, We've been looking at various Helpdesk solutions , with varying degrees of accessibility. Up until (if I'm honest), yesterday we've not had any even rough requirements. I was wondering what you are currently using in your work places to log Helpdesk and Service requests? I've looked at Zendesk, (very flash orientated), Sysaid (flash), Freshdesk (HTML but limited functionality, not so much an IT helpdesk as a Servicedesk), Oxygen, and a few others. Things we'd like the Help/Service Deskt o have are as follows, 1. Integration with Active Directory. If it links directly without having to import/export this would be brilliant. 2. Users can change their Active Directory passwords. 3. Various reporting functions for Managers. 4. SLA integration 5. Dispatcher rules, (though this isnt' critical) 6. Knowledge base both for users and technicians. 7. Canned responses 8. Ability to enforce users submit tickets via the web portal, instead of email 9. Customisable categories of requests, that can expand into sub-categories. EG. Software links to Microsoft, links to Office, links to outlook. 10. Re-branding to fit with company design. 11. Ideally can be tested in the cloud but hosted in-house. If not ideally UK based data centres. We're really up against time and I'll owe you all a pint if you can give me some pointers of what you're using and if it meets any or all of the above requirements. Thanks, Barry. Barry Toner ICT Assistant ICT Department Clanmil Housing Northern Whig House 3 Waring Street Belfast BT1 2DX Tel: 02890 876000 Fax: 02890 876001 _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins Oireachtas email policy and disclaimer. http://www.oireachtas.ie/parliament/about/oireachtasemailpolicyanddisclaimer... Beartas r�omhphoist an Oireachtais agus s�anadh. http://www.oireachtas.ie/parliament/ga/eolas/beartasriomhphoistanoireachtais...