From reading other peoples posts on forums, it seems like my isp is a bit reluctant to help with this sort of thing until you can proov that its not a problem at your end - they walk you through a
You have my complete sympathy here, Ben. I have a similar set up by the sound of it. In Friday afternoon, we lost internet connectivity. Our ISP claimed that all was well, and did various tests, but nothing would get us there. Everything suggested there was a broadband there, but in the end, they said I needed to replace our 4 month old Cisco router. By the time I'd been able to get down to PC World, and obtain a Netgear DGN3500 in exchange for the so called "faulty" one, even that would not connect, but I was informed they would do more testing. Mysteriously on Saturday PM, all appeared to be well again, and yet nobody will admit to there having been a fault. Are you able to borrow a router? Who is your ISP anyway? George. -----Original Message----- From: blind-sysadmins-bounces@lists.hodgsonfamily.org [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Ben Mustill-Rose Sent: 08 August 2011 17:41 To: Blind sysadmins list Subject: [Blind-sysadmins] Diagnosing local or isp issue Hey all, I don't really like speaking with my isp's tech support, so I was wondering if anyone could suggest a few things to try in my situation to try and determin if the below is a problem at my end or the isp's? I have a fairly old (DG834G bought in 2006) modem / router / access point combo which has been working very well up until now. Every few days, the wan connection will get dropped and I have to reboot it until it comes back up; this can take quite a few reboots. It always shows as connected in the web interface - I can see upload and download speeds, but I don't get an ip from the isp. I've tried flashing the firmware, new cables and different micro filters all with no affect which has taken quite a while since it might work fine for days then all of a sudden fail. I considered using a computer with a usb modem and internet connection sharing connected to a switch to see if the issue goes away, but I'm really reluctant to have a windows box facing the internet on my network so I'd rather not. Using a different line is possible but would require quite a bit of rearranging, so unless people think it might help, again, I'd rather not. troubleshooting document and then they ask bt to run a test on the line which takes 30 days. Does anyone have any ideas about what I could try? Cheers, Ben. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org http://lists.hodgsonfamily.org/listinfo/blind-sysadmins