Thanks Chris, I was looking at that before. I think I even installed it! Just spinning up the VM that I had it on to see how far I got. If I remember correctly, it takes a lot of time to get this fully configured and the installation fee is almost $9000! Have you ever configured it? Regards Darragh -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Chris Nestrud Sent: 08 January 2015 11:47 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Support tools. / incident tracking. What about RT from Best Practical? Sent from my iPhone
On Jan 8, 2015, at 4:16 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Hello,
I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up.
Autotask has become completely inaccessible.
I really cant manage people with this tool because I have lost all access to the dash boards.
I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
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