Hello all,
I've been after this kind of solution for a while now but I don't think
I've asked about it on this list before.
We use Whats up gold in our infrastructure for monitoring and it is
absolutely brilliant.
However, I want a fall back system just for me.
I can run this in windows or Linux. I really don't mind.
The main thing is, it needs to be free and it needs to be absolutely
accessible. Alerts need to be given very easily. Preferably not through
Email. I have enough messages coming to me every day as it is!
Oh, I don't want to spend an age configuring this either. My time is very
limited at the moment. Almost every minute is either spent on supporting
the infrastructure, patching or project work.
I'm almost thinking of writing a few bash scripts and running them using
cron jobs.
The first will just take a list of server's and IP's. It will ping them
every 30 seconds. If it doesn't get a response then it holds the server
name in a text file. If it doesn't get a response the next time it writes
a message to the console. I might even make that message spoken using
Realspeak. If the server starts responding to pings again, the message is
removed from the console and Realspeak could say that it's all clear
again.
what are your thought's?
Any sample scripts or application suggestions would be very appreciated.
Regards
Darragh � H�iligh
Fujitsu
Offices of the Houses of the Oireachtas,
Fredrick Building,
South Fredrick Street,
Dublin2
Telephone: +353 (1) 618 3559
Email: darragh.oheiligh@oireachtas.ie
Internet: http://www.oireachtas.ie
From: "Barry Toner"
To: ,
Date: 01/02/2013 08:56
Subject: [Blind-sysadmins] Helpdesks you use in work
Sent by: "Blind-sysadmins"
Hi folks,
We've been looking at various Helpdesk solutions , with varying degrees
of accessibility. Up until (if I'm honest), yesterday we've not had any
even rough requirements.
I was wondering what you are currently using in your work places to log
Helpdesk and Service requests?
I've looked at Zendesk, (very flash orientated), Sysaid (flash),
Freshdesk (HTML but limited functionality, not so much an IT helpdesk as
a Servicedesk), Oxygen, and a few others.
Things we'd like the Help/Service Deskt o have are as follows,
1. Integration with Active Directory. If it links directly
without having to import/export this would be brilliant.
2. Users can change their Active Directory passwords.
3. Various reporting functions for Managers.
4. SLA integration
5. Dispatcher rules, (though this isnt' critical)
6. Knowledge base both for users and technicians.
7. Canned responses
8. Ability to enforce users submit tickets via the web portal,
instead of email
9. Customisable categories of requests, that can expand into
sub-categories. EG. Software links to Microsoft, links to Office,
links to outlook.
10. Re-branding to fit with company design.
11. Ideally can be tested in the cloud but hosted in-house. If not
ideally UK based data centres.
We're really up against time and I'll owe you all a pint if you can give
me some pointers of what you're using and if it meets any or all of the
above requirements.
Thanks,
Barry.
Barry Toner
ICT Assistant
ICT Department
Clanmil Housing
Northern Whig House
3 Waring Street
Belfast
BT1 2DX
Tel: 02890 876000
Fax: 02890 876001
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