Hello, I have just joined this list, so apologies if this subject has recently been discussed. Does anyone have any experience of using Microsoft System Center Service Manager 2012? We are just starting to use this at work as our new helpdesk system and I am not finding it easy to use with Jaws 17 and IE 11. The main problem I am having is re-assigning calls and changing the status, both tasks requiring you to open a listbox which more often than not refuses to open. I've also struggled when trying to filter calls in the All Open Service Requests view as the filter menu doesn't seem to open for me. Also the interface is unbelievably busy which makes it hard to find the important information on the screen among all the irrelevant bits and pieces. If anyone has mastered this software, please could you pass on some clues as to how you managed it. I only have IE installed at present but I have been told I could install either Firefox or Chrome if they would work any better. I only have Jaws, but if NVDA works like a dream with it, I'd be willing to try that out too. Hoping someone can offer some advice. Caroline. This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. All Email is monitored and recorded. Please think before you print- North Lincolnshire Council greening the workplace.
Dear Carolina: Microsoft Just Hired one of the members on the board regarding SCCM and other Enterprise issues. Let me look up the email from him on who to contact regarding accessibility of this. I have huge issues with NVDA, JFW, WE with SCCM 2012 and 2016. Here is the direct quote for Enterprise Disability Answer Desk There is a new Enterprise Disability Answer Desk being set up specifically for the enterprise end of Microsoft, AKA server software, system center, Exchange, Office 365, Azure, etc. Its email is Edad@microsoft.com Take care Christopher McMillanCEEKTechnologyMSPartner for AccessibilitySkype chrismmcmillan980 333 7400http://linkedin.com/in/christophermcmillanhttp://twitter.com/ceektechnologyc... via http://www.outlook.comWindows 10 Build 1607 build 14393.3Windows 10 Mobile
From: Caroline.Ford@nlbusinessconnect.co.uk To: blind-sysadmins@lists.hodgsonfamily.org Date: Fri, 14 Oct 2016 12:33:37 +0000 Subject: [Blind-sysadmins] Microsoft Service Manager 2012
Hello,
I have just joined this list, so apologies if this subject has recently been discussed.
Does anyone have any experience of using Microsoft System Center Service Manager 2012? We are just starting to use this at work as our new helpdesk system and I am not finding it easy to use with Jaws 17 and IE 11. The main problem I am having is re-assigning calls and changing the status, both tasks requiring you to open a listbox which more often than not refuses to open. I've also struggled when trying to filter calls in the All Open Service Requests view as the filter menu doesn't seem to open for me. Also the interface is unbelievably busy which makes it hard to find the important information on the screen among all the irrelevant bits and pieces.
If anyone has mastered this software, please could you pass on some clues as to how you managed it. I only have IE installed at present but I have been told I could install either Firefox or Chrome if they would work any better.
I only have Jaws, but if NVDA works like a dream with it, I'd be willing to try that out too.
Hoping someone can offer some advice.
Caroline.
This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. All Email is monitored and recorded. Please think before you print- North Lincolnshire Council greening the workplace.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Christopher, Thank you for the message. I will e-mail the address you suggested to see if they have any suggestions. By using Firefox and implementing flexible web in Jaws, the screen is looking a bit more manageable, but I still can't filter calls. I have had a recommendation from another list to explore the touch cursor in Jaws to see if this will help so I will try that out. Regards, Caroline. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Christopher McMillan Sent: 14 October 2016 14:06 To: Blind System Admins Subject: Re: [Blind-sysadmins] Microsoft Service Manager 2012 Dear Carolina: Microsoft Just Hired one of the members on the board regarding SCCM and other Enterprise issues. Let me look up the email from him on who to contact regarding accessibility of this. I have huge issues with NVDA, JFW, WE with SCCM 2012 and 2016. Here is the direct quote for Enterprise Disability Answer Desk There is a new Enterprise Disability Answer Desk being set up specifically for the enterprise end of Microsoft, AKA server software, system center, Exchange, Office 365, Azure, etc. Its email is Edad@microsoft.com Take care Christopher McMillanCEEKTechnologyMSPartner for AccessibilitySkype chrismmcmillan980 333 7400http://linkedin.com/in/christophermcmillanhttp://twitter.com/ceektechnologyc... via http://www.outlook.comWindows 10 Build 1607 build 14393.3Windows 10 Mobile
From: Caroline.Ford@nlbusinessconnect.co.uk To: blind-sysadmins@lists.hodgsonfamily.org Date: Fri, 14 Oct 2016 12:33:37 +0000 Subject: [Blind-sysadmins] Microsoft Service Manager 2012
Hello,
I have just joined this list, so apologies if this subject has recently been discussed.
Does anyone have any experience of using Microsoft System Center Service Manager 2012? We are just starting to use this at work as our new helpdesk system and I am not finding it easy to use with Jaws 17 and IE 11. The main problem I am having is re-assigning calls and changing the status, both tasks requiring you to open a listbox which more often than not refuses to open. I've also struggled when trying to filter calls in the All Open Service Requests view as the filter menu doesn't seem to open for me. Also the interface is unbelievably busy which makes it hard to find the important information on the screen among all the irrelevant bits and pieces.
If anyone has mastered this software, please could you pass on some clues as to how you managed it. I only have IE installed at present but I have been told I could install either Firefox or Chrome if they would work any better.
I only have Jaws, but if NVDA works like a dream with it, I'd be willing to try that out too.
Hoping someone can offer some advice.
Caroline.
This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. All Email is monitored and recorded. Please think before you print- North Lincolnshire Council greening the workplace.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. All Email is monitored and recorded. Please think before you print- North Lincolnshire Council greening the workplace.
As far as the busy pages, you could experiment with the JAWS Flexible Web feature to remove the elements containing information that you don't need from the page's presentation. Chris On Fri, Oct 14, 2016 at 12:33:37PM +0000, Caroline Ford wrote:
Hello,
I have just joined this list, so apologies if this subject has recently been discussed.
Does anyone have any experience of using Microsoft System Center Service Manager 2012? We are just starting to use this at work as our new helpdesk system and I am not finding it easy to use with Jaws 17 and IE 11. The main problem I am having is re-assigning calls and changing the status, both tasks requiring you to open a listbox which more often than not refuses to open. I've also struggled when trying to filter calls in the All Open Service Requests view as the filter menu doesn't seem to open for me. Also the interface is unbelievably busy which makes it hard to find the important information on the screen among all the irrelevant bits and pieces.
If anyone has mastered this software, please could you pass on some clues as to how you managed it. I only have IE installed at present but I have been told I could install either Firefox or Chrome if they would work any better.
I only have Jaws, but if NVDA works like a dream with it, I'd be willing to try that out too.
Hoping someone can offer some advice.
Caroline.
This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. All Email is monitored and recorded. Please think before you print- North Lincolnshire Council greening the workplace.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Chris, Thank you for the suggestion. I haven't used this feature much before but have just looked into it and have found that it will certainly help. Regards, Caroline. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Chris Nestrud Sent: 14 October 2016 15:09 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Microsoft Service Manager 2012 As far as the busy pages, you could experiment with the JAWS Flexible Web feature to remove the elements containing information that you don't need from the page's presentation. Chris On Fri, Oct 14, 2016 at 12:33:37PM +0000, Caroline Ford wrote:
Hello,
I have just joined this list, so apologies if this subject has recently been discussed.
Does anyone have any experience of using Microsoft System Center Service Manager 2012? We are just starting to use this at work as our new helpdesk system and I am not finding it easy to use with Jaws 17 and IE 11. The main problem I am having is re-assigning calls and changing the status, both tasks requiring you to open a listbox which more often than not refuses to open. I've also struggled when trying to filter calls in the All Open Service Requests view as the filter menu doesn't seem to open for me. Also the interface is unbelievably busy which makes it hard to find the important information on the screen among all the irrelevant bits and pieces.
If anyone has mastered this software, please could you pass on some clues as to how you managed it. I only have IE installed at present but I have been told I could install either Firefox or Chrome if they would work any better.
I only have Jaws, but if NVDA works like a dream with it, I'd be willing to try that out too.
Hoping someone can offer some advice.
Caroline.
This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. All Email is monitored and recorded. Please think before you print- North Lincolnshire Council greening the workplace.
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. All Email is monitored and recorded. Please think before you print- North Lincolnshire Council greening the workplace.
participants (3)
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Caroline Ford -
Chris Nestrud -
Christopher McMillan