Support tools. / incident tracking.
Hello, I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up. Autotask has become completely inaccessible. I really cant manage people with this tool because I have lost all access to the dash boards. I can look at my work. But I cant see what anyone else is doing.
What about RT from Best Practical? Sent from my iPhone
On Jan 8, 2015, at 4:16 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Hello,
I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up.
Autotask has become completely inaccessible.
I really cant manage people with this tool because I have lost all access to the dash boards.
I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Thanks Chris, I was looking at that before. I think I even installed it! Just spinning up the VM that I had it on to see how far I got. If I remember correctly, it takes a lot of time to get this fully configured and the installation fee is almost $9000! Have you ever configured it? Regards Darragh -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Chris Nestrud Sent: 08 January 2015 11:47 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Support tools. / incident tracking. What about RT from Best Practical? Sent from my iPhone
On Jan 8, 2015, at 4:16 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Hello,
I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up.
Autotask has become completely inaccessible.
I really cant manage people with this tool because I have lost all access to the dash boards.
I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Thanks Chris, I was looking at that before. I think I even installed it! Just spinning up the VM that I had it on to see how far I got. If I remember correctly, it takes a lot of time to get this fully configured and the installation fee is almost $9000! Have you ever configured it? Regards Darragh -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Chris Nestrud Sent: 08 January 2015 11:47 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Support tools. / incident tracking. What about RT from Best Practical? Sent from my iPhone
On Jan 8, 2015, at 4:16 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Hello,
I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up.
Autotask has become completely inaccessible.
I really cant manage people with this tool because I have lost all access to the dash boards.
I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
I have not configured it, but I have seen the interface and it looked quite accessible. Sent from my iPhone
On Jan 8, 2015, at 6:17 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Thanks Chris,
I was looking at that before.
I think I even installed it!
Just spinning up the VM that I had it on to see how far I got.
If I remember correctly, it takes a lot of time to get this fully configured and the installation fee is almost $9000!
Have you ever configured it?
Regards
Darragh
-----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Chris Nestrud Sent: 08 January 2015 11:47 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Support tools. / incident tracking.
What about RT from Best Practical?
Sent from my iPhone
On Jan 8, 2015, at 4:16 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Hello,
I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up.
Autotask has become completely inaccessible.
I really cant manage people with this tool because I have lost all access to the dash boards.
I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Yes +1 on RT. I’ve both installed it and used it as a team member and it’s fully accessible. Also works well under Safari for the Mac users. On Jan 8, 2015, at 6:47 AM, Chris Nestrud <ccn@ChrisNestrud.com> wrote:
What about RT from Best Practical?
Sent from my iPhone
On Jan 8, 2015, at 4:16 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Hello,
I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up.
Autotask has become completely inaccessible.
I really cant manage people with this tool because I have lost all access to the dash boards.
I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Scott, Any idea why the custom fields aren't displaying when creating a new ticket and why I don't see any dashboards both in the dashboard page and when configureing the dashboards in the global options? -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Scott Granados Sent: 08 January 2015 14:34 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Support tools. / incident tracking. Yes +1 on RT. I've both installed it and used it as a team member and it's fully accessible. Also works well under Safari for the Mac users. On Jan 8, 2015, at 6:47 AM, Chris Nestrud <ccn@ChrisNestrud.com> wrote:
What about RT from Best Practical?
Sent from my iPhone
On Jan 8, 2015, at 4:16 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Hello,
I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up.
Autotask has become completely inaccessible.
I really cant manage people with this tool because I have lost all access to the dash boards.
I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Scott, Any idea why the custom fields aren't displaying when creating a new ticket and why I don't see any dashboards both in the dashboard page and when configureing the dashboards in the global options? -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Scott Granados Sent: 08 January 2015 14:34 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Support tools. / incident tracking. Yes +1 on RT. I've both installed it and used it as a team member and it's fully accessible. Also works well under Safari for the Mac users. On Jan 8, 2015, at 6:47 AM, Chris Nestrud <ccn@ChrisNestrud.com> wrote:
What about RT from Best Practical?
Sent from my iPhone
On Jan 8, 2015, at 4:16 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Hello,
I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up.
Autotask has become completely inaccessible.
I really cant manage people with this tool because I have lost all access to the dash boards.
I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
_______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi, We use SiteHelpdesk from www.sitehelpdesk.com at work - very basic but works ok with JFW after a little knowledge. Its not free but quite cheap. RT is good but is really hard to get working well, and does have a learning curve to set it up. There is also OTRS which is slightly easier but I haven't used it in years. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh Ó Héiligh Sent: 08 January 2015 10:17 To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Support tools. / incident tracking. Hello, I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up. Autotask has become completely inaccessible. I really cant manage people with this tool because I have lost all access to the dash boards. I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Thanks. I found RT very basic in it's default form origionally but I was using 4.0. I'm now installing 4.2.7 or something like that so when / if that upgrade goes ok I'll make a more informed decision. While running the configure script I also decided to include support for graphs etc so maybe that will make it more visually appealing for people. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 08 January 2015 13:40 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Support tools. / incident tracking. Hi, We use SiteHelpdesk from www.sitehelpdesk.com at work - very basic but works ok with JFW after a little knowledge. Its not free but quite cheap. RT is good but is really hard to get working well, and does have a learning curve to set it up. There is also OTRS which is slightly easier but I haven't used it in years. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh Ó Héiligh Sent: 08 January 2015 10:17 To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Support tools. / incident tracking. Hello, I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up. Autotask has become completely inaccessible. I really cant manage people with this tool because I have lost all access to the dash boards. I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Thanks. I found RT very basic in it's default form origionally but I was using 4.0. I'm now installing 4.2.7 or something like that so when / if that upgrade goes ok I'll make a more informed decision. While running the configure script I also decided to include support for graphs etc so maybe that will make it more visually appealing for people. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Andrew Hodgson Sent: 08 January 2015 13:40 To: Blind sysadmins list Subject: Re: [Blind-sysadmins] Support tools. / incident tracking. Hi, We use SiteHelpdesk from www.sitehelpdesk.com at work - very basic but works ok with JFW after a little knowledge. Its not free but quite cheap. RT is good but is really hard to get working well, and does have a learning curve to set it up. There is also OTRS which is slightly easier but I haven't used it in years. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh Ó Héiligh Sent: 08 January 2015 10:17 To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Support tools. / incident tracking. Hello, I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up. Autotask has become completely inaccessible. I really cant manage people with this tool because I have lost all access to the dash boards. I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
Hi, We use SiteHelpdesk from www.sitehelpdesk.com at work - very basic but works ok with JFW after a little knowledge. Its not free but quite cheap. RT is good but is really hard to get working well, and does have a learning curve to set it up. There is also OTRS which is slightly easier but I haven't used it in years. Andrew. -----Original Message----- From: Blind-sysadmins [mailto:blind-sysadmins-bounces@lists.hodgsonfamily.org] On Behalf Of Darragh Ó Héiligh Sent: 08 January 2015 10:17 To: blind-sysadmins@lists.hodgsonfamily.org Subject: [Blind-sysadmins] Support tools. / incident tracking. Hello, I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up. Autotask has become completely inaccessible. I really cant manage people with this tool because I have lost all access to the dash boards. I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
How about RT? Very accessible, easy to use and flexible. On Jan 8, 2015, at 5:16 AM, Darragh Ó Héiligh <d@digitaldarragh.com> wrote:
Hello,
I quite urgently need your suggestions for the most accessible and most affordable support tracking tool that you have used and / or set up.
Autotask has become completely inaccessible.
I really cant manage people with this tool because I have lost all access to the dash boards.
I can look at my work. But I cant see what anyone else is doing. _______________________________________________ Blind-sysadmins mailing list Blind-sysadmins@lists.hodgsonfamily.org https://lists.hodgsonfamily.org/listinfo/blind-sysadmins
participants (4)
-
Andrew Hodgson -
Chris Nestrud -
Darragh Ó Héiligh -
Scott Granados